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Supervisor, Behavioral Health Adult Care Management
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$32/hr–$49/hr
Full-time
bachelor degree, postgraduate degree
Posted 48d ago
Apply by Jul 1
~40 hrs/week
Responsibilities
Provide day-to-day leadership and supervision for behavioral health staff to ensure service delivery aligns with clinical and regulatory standards. Manage daily workflows, staff performance, and quality compliance across the behavioral health continuum.
Requirements
Requires a Bachelor's degree and licensure as an LCPC, LCSW, or equivalent within six months of hire. Experience in behavioral health direct services and prior supervisory experience in regulated environments is preferred.
Full job description
Min
USD $32.14/Hr.
Max
USD $49.82/Hr.
Overview
The Supervisor, Behavioral Health provides frontline leadership and day-to-day supervision for staff within assigned behavioral health programs at Memorial Health. The Supervisor is responsible for ensuring that daily operations, service delivery, and documentation practices align with established clinical standards, regulatory requirements, and organizational policies. The Supervisor serves as the primary point of support and accountability for staff, reinforcing clinical expectations, supporting professional development, and addressing immediate operational and practice-related issues. Working under the direction of the Manager and in alignment with Clinical Director guidance, the Supervisor plays a critical role in maintaining consistent, high-quality services and supporting smooth daily operations across the behavioral health continuum.
Qualifications
Education:
· Bachelor’s degree required; Master’s degree in a behavioral health, social services, or related field preferred
Licensure/Certification/Registry:
· Licensure as a LCPC, LCSW, or equivalent is required and must be obtained within 6 months of hire.
· CADC certification preferred.
Experience:
· Experience providing direct services in behavioral health and/or social services
· Prior experience in a lead, charge, or supervisory role preferred
· Experience working in regulated service environments (e.g., CMHC, Medicaid-funded services, accreditation standards)
Other Knowledge/Skills/Abilities:
· Understanding of behavioral health and/or social service services delivery and workflows
· Ability to reinforce clinical, documentation, and regulatory standards in daily practice
· Strong interpersonal, coaching, and communication skills
· Ability to manage day-to-day operations and competing priorities
· Attention to quality, safety, and compliance
· Ability to identify issues and escalate appropriately
· Team-oriented approach and ability to support staff engagement
Responsibilities
Daily Supervision & Operational Support
Provide direct, day-to-day supervision of frontline staff within assigned programs
Manage daily workflows, schedules, coverage, and assignments to ensure service continuity
Address immediate operational issues impacting staff or service delivery
Escalate complex operational or staffing concerns to the Manager as appropriate
Support onboarding, orientation, and training of new colleagues
Provide ongoing coaching, feedback, and guidance to colleagues regarding performance and expectations
Reinforce accountability related to attendance, productivity, professionalism, and conduct
Identify performance concerns and collaborate with the Manager on corrective action or development plans
Clinical & Practice Standards Reinforcement
Reinforce adherence to established clinical standards, policies, and procedures
Support implementation of supervision frameworks and clinical expectations established by Clinical Directors
Serve as a resource to colleague on routine clinical, documentation, and practice-related questions
Identify and escalate complex clinical concerns, ethical issues, or scope-of-practice questions
Quality, Safety & Compliance Support
Monitor day-to-day compliance with documentation, service delivery, and practice standards
Identify and report risks, incidents, or safety concerns in accordance with policy
Participate in audits, reviews, and quality improvement activities as requested
Support implementation of corrective actions and quality improvement initiatives at the team level
Team Coordination & Continuum of Care Support
Support coordination of care and effective communication within and across teams
Reinforce effective handoffs and transitions between programs or levels of service
Ensure colleagues understand their role within the broader behavioral health continuum
Promote trauma-informed, recovery-oriented, and culturally responsive practices in daily work
The intent of this job description is to provide a representative summary of the major duties and responsibilities perform by incumbents of this job. Incumbents may be requested to perform tasks other than those specifically presented in this description.
Related keywords
Behavioral HealthLCPCLCSWCADCCMHCMedicaidClinical StandardsTrauma-Informed CareRecovery-Oriented PracticeCare CoordinationAdult Care ManagementRegulatory ComplianceClinical Supervision
Memorial Health is one of the leading healthcare organizations in Illinois—a responsibility we are proud to uphold. Founded in 1897 to meet the expanding needs of our communities, we have assembled an ever-growing team and vast resources.
Dedicated to unsurpassed excellence in care, education, and research, our community-based, not-for-profit corporation features a team of nearly 10,000 strong throughout eight state-of-the-art affiliates offering a broad array of vital services. Yet what matters equally is the size of our heart. Our ambitions. And our potential to do bigger and better things.
We’re achieving our goals by developing academic alliances with other respected institutions, including the BJC HealthCare Collaborative and the Southern Illinois University School of Medicine. By earning important credentials and accreditations. By making a real investment in employee development. And by building upon our reputation for excellence on the regional level, with the goal of realizing national prominence.
Offices: 701 North First Street, Springfield, IL 62781, US · 200 Stahlhut Dr, Lincoln, Illinois 62656, US · 201 E Pleasant St, Taylorville, Illinois 62568, US · 1600 W Walnut St, Jacksonville, Illinois 62650, US · 2300 N Edward St, Decatur, Illinois 62526, US
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