Rochester, Minnesota, United States · On-site
$91k–$136k/yr
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our em…
Skills: Operational Management, Staff Development, Customer Experience Analysis, Strategic Planning, Regulatory Compliance
Rochester, Minnesota, United States · Hybrid
$25/hr–$34/hr
The Service Center Representative is responsible for delivering high quality customer service for all types of inquiries and requests. Provide support to Mayo Clinic employees, understanding the policy and benefit differ…
Skills: Customer Service, Case Management, HR Information Systems, Data Entry, Analytical Skills
Rochester, Minnesota, United States · Hybrid
$25/hr–$34/hr
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our em…
Skills: Customer Service, Case Management, HR Information Systems, Data Entry, Analytical Skills
Rochester, Minnesota, United States · On-site
Variety is the spice of life! Join our team as a food service aide and help make a difference in our guests lives with fresh, chef-created, and prepared food. Be a lunch SUPERHERO working with a team of professionals to …
Skills: Food Preparation, Food Serving, Customer Service, Basic Arithmetic, Food Safety
Rochester, Minnesota, United States · On-site
Variety is the spice of life! Join our team as a food service aide and help make a difference in our guests lives with fresh, chef-created, and prepared food. Be a lunch SUPERHERO working with a team of professionals to …
Skills: Food Preparation, Food Serving, Customer Service, Basic Arithmetic, Food Safety
Rochester, Minnesota, United States · On-site
$40/hr–$70/hr
InstaSwim is looking to hire professional and experienced private swim instructors to teach swim lessons in our clients private homes & community pools all within your location & surrounding cities! We supply the clients…
Skills: Swim Instruction, Lesson Planning, Student Assessment, CPR, First Aid
Rochester, Minnesota, United States · On-site
$30/hr–$45/hr
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our em…
Skills: Health Behavior Change, Wellness Coaching, Reflective Listening, Motivational Interviewing, Clinical Documentation
Rochester, Minnesota, United States · On-site
$30/hr–$45/hr
The Wellness Coach works collaboratively with physicians and other healthcare providers to develop and deliver programs and services that promote sustainable lifestyle changes. Supports Mayo Clinic patients in discoverin…
Skills: Wellness Coaching, Motivational Interviewing, Reflective Listening, Behavior Change, Clinical Documentation
Rochester, Minnesota, United States · On-site
$21/hr–$27/hr
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our em…
Skills: Supply Chain Management, Inventory Control, Warehousing, Problem Solving, Continuous Improvement
Rochester, Minnesota, United States · On-site
$21/hr–$27/hr
This position requires direct involvement with specific departments in support of accurate receiving, distribution, inventory control, transportation, records management, warehousing, and storage of products. Responsible…
Skills: Supply Chain Management, Inventory Control, Warehousing, Transportation, Records Management
Rochester, Minnesota, United States · On-site
$20/hr–$29/hr
1.0 FTE - Day Shift Starting Pay - $20.40 to $29.98 (based on experience) Offers for external candidates are generally made between the minimum and midpoint of the range, based on experience. At Olmsted Medical Center, w…
Skills: Patient Care, Vital Signs Monitoring, Ambulation Assistance, Patient Documentation, Bedside Observation
Rochester, Minnesota, United States · On-site
$25/hr–$36/hr
The technologist is responsible for instructing and administering a variety of pulmonary diagnostic tests. All procedures are performed with only the patient and technologist in the testing room. Must have excellent comm…
Skills: Pulmonary Diagnostic Testing, Patient Assessment, Patient Instruction, Equipment Calibration, Equipment Maintenance
Rochester, Minnesota, United States · Hybrid
$76k–$114k/yr
Provides business analysis services at a local, institutional or enterprise level. Understands and considers both the business and the technical needs of all customers with the goal of providing a quality product or proc…
Skills: Business Analysis, Data Analysis, Requirements Documentation, Systems Engineering, Stakeholder Management
Rochester, Minnesota, United States · Hybrid
$76k–$114k/yr
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our em…
Skills: Business Analysis, Data Analysis, Systems Engineering, Stakeholder Management, Requirements Documentation
Rochester, Minnesota, United States · On-site
$21/hr–$24/hr
Merchants Bank, Rochester, is seeking a full-time (40 hours/week) Universal Banker I. As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking …
Skills: Customer Service, Sales, Cash Handling, Multi-tasking, Communication Skills
Rochester, Minnesota, United States · On-site
$78k–$117k/yr
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our em…
Skills: Asset Life Cycle Management, CMMS, Preventative Maintenance, Predictive Maintenance, Plumbing
Rochester, Minnesota, United States · On-site
$78k–$117k/yr
This position reports to and receives direction from the Unit Head or Supervisor – Facilities Operations with the expectation of working independently under general direction and supervision. Works collaboratively with F…
Skills: Asset Life Cycle Management, CMMS, Preventative Maintenance, Predictive Maintenance, Plumbing
Rochester, Minnesota, United States · On-site
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our em…
Skills: Observation, Reporting, Research Assistance, Academic Writing
Rochester, Minnesota, United States · On-site
The primary purpose of the Graduate Internship is to provide an intern with relevant field experiences in their chosen field of study. One or more mentors will be assigned to the intern to provide instruction, guidance a…
Skills: Observation, Reporting, Research
Rochester, Minnesota, United States · On-site
$18/hr–$24/hr
Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our em…
Skills: Biosafety Practices, Laboratory Maintenance, Data Entry, Microsoft Excel, Microsoft Office Suite
Rochester, Minnesota, United States • On-site
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Oversees daily operations of the client support environment to ensure timely inquiry resolution and seamless coordination between laboratory and business functions. Drives service excellence by analyzing customer experience data and implementing technology and automation to improve operational effectiveness.
Requires a Bachelor's degree in clinical laboratory science or a related field with 4-7 years of relevant experience depending on the specific degree. Candidates must demonstrate strong leadership skills and may need ASCP certification depending on the laboratory specialty.
The MLI Supervisor oversees daily operations within a complex client support environment, ensuring timely resolution of inquiries and seamless coordination across laboratory and business functions. This role balances operational excellence with a strong customer focus, driving initiatives that improve service levels, streamline workflows, and enhance the overall client experience. The successful candidate will think strategically, embrace change, and proactively identify opportunities to strengthen operations and support continued business growth.
Responsible for the management and development of staff. Provides oversight to, and is accountable for quality and service, regulatory compliance, work unit safety, strategic planning, document management, financial management and developing and implementing new services. Works cooperatively with a wide variety of customers, as well as internal and external resources. Completes special projects as assigned by the laboratory consultant/director(s), administrator and/or operations manager(s). Drives service excellence through the analysis of customer experience insights, feedback trends, and operational performance to improve outcomes for patients, providers, and laboratory customers. Evaluates customer journeys to identify service gaps, reduce friction, and enhance the overall customer experience across support channels. Leverages operational, workforce, quality, and customer experience data to identify trends, mitigate risks, and inform business decisions. Translates customer and stakeholder feedback into actionable insights that shape operational priorities and continuous improvement efforts. Champions the adoption of technology, automation, and emerging tools to improve operational effectiveness, employee efficiency, and customer experience.
Individuals hired to this position are required to complete 2 years in this position before becoming eligible to transfer to other positions within Mayo Clinic
Mayo Clinic has expanded and changed in many ways, but our values remain true to the vision of our founders. Our primary value – The needs of the patient come first – guides our plans and decisions as we create the future of health care. Join us and you'll find a culture of teamwork, professionalism and mutual respect, and most importantly, a life-changing career. Mayo Clinic was founded in Rochester, Minnesota by brothers Dr. William James Mayo and Dr. Charles Horace Mayo. More than 100 years later, their vision continues to evolve around a single guiding value: "The needs of the patient come first." Today we are the largest integrated, not for-profit medical group practice in the world. We are recognized for high-quality patient care more than any other academic medical center in the nation. These endorsements are very gratifying, but also humbling. They remind us of the tradition that has been entrusted to each one of us, and the legacy of excellence that we uphold every day.
Offices: 200 First St. S.W., Rochester, Minnesota 55905, US · 13400 East Shea Blvd., Scottsdale, Arizona 85259, US · 4500 San Pablo Road, Jacksonville, Florida 32224, US · 5777 E Mayo Blvd, Phoenix, Arizona 85054, US · 201 W Center St., Rochester, MN 55902, US
