Operations Specialist
About this role
Location:
Travel as needed between HVG properties in Spartanburg/Columbia, SC, Macon/Augusta, GA, and Richmond, VA.
Job Summary:
The Operations Specialist is a seasoned property management professional responsible for overseeing the operations of sites in our GA/SC/VA portfolio. This position demonstrates longevity, effectiveness, and leadership within the organization. The Operations Specialist frequently travels to nearby communities to provide operational support during transitions, new business, or staffing vacancies. They will work closely with leadership, contributing operational insight, mentorship, and hands-on support to drive portfolio-level success. This role ensures financial performance, operational efficiency, and high resident satisfaction.
Key Responsibilities:
• Oversee community operations and ensure property standards are met.
• Supervise and support the leasing team to achieve occupancy goals.
• Conduct property tours, process applications, and manage lease agreements.
• Oversee move-ins, move-outs, and lease renewals.
• Address tenant concerns and maintain excellent customer service.
• Coordinate property maintenance and vendor services.
• Create and manage social media content to support leasing efforts.
• Inspect common areas and vacant units for cleanliness and readiness.
• Collect rent, monitor budgets, and manage expenses.
• Prepare financial and operational reports as required.
• Ensure compliance with housing regulations (Tax Credit, HUD, etc.).
• Plan resident events and implement retention programs.
• Conduct market research and recommend rental adjustments.
• Maintain accurate records and follow Standard Operating Procedures (SOPs).
• Frequently travel to nearby communities within the regional portfolio.
• Provide operational support to nearby communities within the regional portfolio.
• Assist management team with new property acquisitions and transitions.
• Mentor and support Property Managers and new hires at surrounding properties, teaching and enforcing company policies and procedures.
• Provide ongoing support to Regional Manager, Area Manager, and Operations Specialist.
• Participate in portfolio-level initiatives, operational improvements, and special projects as assigned.
• Perform all other duties as needed.
Desired Skills, Experience, and Qualifications:
• 5+ years of experience in property management with a demonstrated history of strong performance.
• Proven experience leading site operations and supervising onsite teams.
• Demonstrated ability to mentor peers and support leadership initiatives.
• Experience with Yardi Voyager
• Excellent verbal and written communication skills
• Excellent interpersonal skills and proven ability build relationships
• Proactive and independent with the ability to take initiative
• Excellent time management skills; detail-oriented and thorough
• Highly organized with the ability to manage multiple priorities
• Self‐starter comfortable working in an environment with evolving roles and responsibilities
• Proficient in Microsoft Excel, Outlook, PowerPoint, and Word
Property Manager Career Path:
Level 1 - Leasing Agent
Level 2 - Assistant Manager
Level 3 - Property Manager
Level 4 - Senior Property Manager
Level 5 - Operations Specialist
Level 6 - Area Manager
Level 7 - Senior Area Manager
Level 8 - Regional Manager
Level 9 - Senior Regional Manager
Level 10 - Director- Regional Management
Company at a glance
At Highlands Vista Group, we seek to create a best-in-class environment where residents, employees, and investors grow together over the long-term. To accomplish this, we strive to serve our investors and our residents, all while understanding property selection and management on every level.
We seek Investors who appreciate alignment of interests with us, and we specifically accept HVG co-investment, look for shared cashflow rather than a heavy fee structure, and a long-term perspective. We pursue a strategy that is lower risk with in-place cash flows and conservative underwriting. Our targeted Resident is one that seeks a great property that is well-managed and includes amenities, unit finishes, exterior finishes, and neighborhood that create a terrific value proposition at the given price level. HVG’s target property fits within our Target Market and Property Investment criteria. We provide a competitive advantage in the ease of execution on transactions, providing certainty that we will close a deal on-time and on-terms; a principal-to-principal transaction that is discretionary while serving the interests of HVG and our investors.
To stay in alignment with our target markets, we have created the HVG PATH. These come from our four core values which are - being passionate, authentic, trustworthy, and hardworking. We are passionate about what we do. We pride ourselves on being authentic because it speaks to the type of employees we hire, work with, and house - real, genuine individuals. We rely on one another and pride ourselves on follow-up and follow-through. We aim for better which cannot occur without hard work. Our employees are the backbone to the company and the ones who uphold each of these values. By following the HVG PATH, we strive for perfection and will constantly push to improve.
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