Director, Account Management

Introduction: A Career at HARMAN Automotive

We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

As Account Management Director, you will lead a team of high performing account managers and be responsible for ensuring long-term commercial success and customer satisfaction for a portfolio of Harman customer projects. You will be actively contributing to overall Harman customer business strategy and maintain high-level customer relationships with insights into customer’s product / platform roadmap.

What You Will Do

• Develop and maintain the customer account strategy and be the primary contact from Harman to capture and propagate the strategic and commercial voice of customer for a select portfolio of customer projects
• Oversee commercial and legal agreements and customer negotiations for awarded business
• Closely track customer satisfaction at senior levels, and provide strategies for course corrections when needed
• Ownership of commercial targets (new award, revenue, EBIT, Cash Flow) for your portfolio of customer programs
• Own continuity of awarded business (extensions, follow-ons, CRs) with a view on continued lifetime profitability of your portfolio
• Develop and maintain a relationship map, including status of relationship, goals and actions to get to desired state
• Execute the HR cycle activities including hiring, performance management, succession planning, coaching and development.

What You Need to Be Successful

• Bachelor’s Degree in Engineering or Bachelor’s Degree in Business Management
• 10+ years of related sales experience with at least 5 years in Automotive
• 5+ years leading an Account Management organization along with customer interfacing and cultivating customer relationships
• Must have a thorough understanding of Automotive OEM’s organization and processes
• Thorough understanding of P&L statements, business cases and quotes / contracts with automotive OEMs
• Basic technical understanding of Automotive HW and SW systems

Bonus Points if You Have

• Master’s degree in Engineering or Business Management
• Experience working with the applicable customer/OEM
• Experience of working with Automotive ecosystem including different Tier levels and 3rd party suppliers
• Work experience at Tier 1 supplier of products such as audio, infotainment, connectivity, and ADAS

What Makes You Eligible

• Be willing to travel up to 30%, domestic and international travel
• Be willing to work in an [office, manufacturing facility, client-site} OR This role is eligible to work remotely full-time with occasional trips into the X office location required (this could be on 24-hour notice)
• Successfully complete a background investigation and drug screen as a condition of employment

What We Offer

• Flexible work environment, allowing for full-time remote work globally for positions that can be performed outside a HARMAN or customer location
• Access to employee discounts on world-class Harman and Samsung products (JBL, HARMAN Kardon, AKG, etc.)
• Extensive training opportunities through our own HARMAN University
• Competitive wellness benefits
• Tuition reimbursement
• “Be Brilliant” employee recognition and rewards program
• An inclusive and diverse work environment that fosters and encourages professional and personal development