Customer Success Officer

Ready to take your career global?

Make your mark at one of the biggest names in payments. We’re looking for a Customer Success Officer to join our ever evolving sales team within Global Payments Ltd. and help shape the future of global commerce.

What you’ll own

• Serve as a point of contact for customers, building and maintaining strong, long-lasting merchant relationships, and addressing queries and complaints in a professional manner.
• Monitor merchant performance and turnover, proactively offering products and solutions to improve retention and support account growth.
• Provide rate offers in line with internal pricing policies and conduct credit and operational risk analysis linked to business opportunities.
• Act as a link between merchants and the business by sharing feedback, enhancing products and services, and improving overall customer experience.
• Ensure accurate handling of leads, regular reporting, compliance with internal policies and regulations (incl. KYC/AML), and delivery against performance targets.

What you’ll bring

• 1+ years of experience in a similar position
• Excellent sales and negotiation skills at both internal and external level
• High level verbal and written communication and presentation (Maltese and English)
• Client oriented with excellent client service. Ability to interact with various customers at professional level. Understands the business, customer needs and financial implications and makes prudent decisions
• Proficient in MS Word and Excel

It’s a bonus if you have

• High level of business acumen and commercial awareness, together with an in-depth knowledge of card payment industry: players, services, technology, economics, regulation, trends, etc.

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.

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