Technical Advisor I - AMF (Monday to Friday 5:00am to 2:00pm)
About this role
Curious about a career beyond chairside dentistry? Get a quick look at what it’s like to be a Technical Advisor at Glidewell. This short video highlights how our team supports dental professionals, guides cases, solves problems, and helps doctors make informed decisions every day. Discover how your dental experience can translate into a rewarding new career path.
Technical Advisor at Glidewell
Essential Functions:
- Coordinates and performs a range of department support activities; serves as a liaison between other divisions/departments.
- Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in GCM.
- Communicates with customers, colleagues, dental technicians, and managers in a prompt articulate manner.
- Complies with customer service policies and procedures and call center operational standards.
- Relies on extensive technical knowledge to make decisions and accomplish departmental goals.
- Assists customers in problem solving, planning, development, and execution of stated goals and objectives.
- Ensures customer retention and satisfaction.
- Evaluates each case thoroughly and advises doctors on which product is best for the particular case.
- Makes outbound calls on cases that need assistance.
- Maintains a day to day professional relationship with dental technicians and managers.
- Follows-up on specific requests made by doctors on particular cases.
- Seeks advice and input from the manager when needed.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- High school diploma or equivalent.
- Bachelor’s degree, preferred.
- Minimum two (2) years of ACD experience and/or five (5) years of customer service experience or three (3) years in dental background.
Special Requirements/Certification:
- RDA, DA, or CDT certifications preferred.
Pay Range:$23.00/hr + monthly bonus up to $500
Company at a glance
Glidewell is America’s largest digital dental lab, pioneering industry-first innovations that expand what’s possible in restorative dentistry. Our mission is to empower dental professionals with comprehensive, convenient, cost-effective clinical solutions, by combining open digital workflows, AI-powered manufacturing, and vertically integrated operations.
We meet dentists where they are on their digital journey, offering flexible solutions that fit any practice—accepting all scanners, digitizing analog impressions, and delivering restorations with unmatched speed and consistency.
Glidewell leads the dental lab industry in technology, education, and clinical support, empowering dental teams through comprehensive CE programs, streaming media, and hands-on workshops.
Glidewell is shaping the future of the dental industry through meaningful innovation and unparalleled customer experience. As the pace-setter in dental lab innovation, we remain committed to driving down costs, improving outcomes, and supporting the next generation of dental professionals.
Tired of cold applications?
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Know someone who'd be great for this?