Payment Processing Clerk
About this role
- Processes auto pay enrollments received by phone, email and secure fax.
- Accurately records payments received into Great Plains or APC.
- Sends funds electronically to the bank utilizing business deposit captures.
- Assists with generation, print, and fold of monthly customer statements and past due letters.
- Ensures accurate posting by verifying the account number, company name, payment amount and invoices.
- Returns duplicate and/or overpayments received to the customers via US Mail.
- Resolves customer inquiries related to current and previous account balance and credit card and check payments.
- Assists with general office tasks including department work queues, faxing, emailing, filing and outbound calls regarding invalid check and/or credit card data received.
- Performs other related duties and projects as business needs require at direction of management.
- High School diploma or equivalent.
- Minimum one (1) year of customer service experience.
- General knowledge of accounting terminology.
- General knowledge of billing procedures and collections.
Company at a glance
Glidewell is America’s largest digital dental lab, pioneering industry-first innovations that expand what’s possible in restorative dentistry. Our mission is to empower dental professionals with comprehensive, convenient, cost-effective clinical solutions, by combining open digital workflows, AI-powered manufacturing, and vertically integrated operations.
We meet dentists where they are on their digital journey, offering flexible solutions that fit any practice—accepting all scanners, digitizing analog impressions, and delivering restorations with unmatched speed and consistency.
Glidewell leads the dental lab industry in technology, education, and clinical support, empowering dental teams through comprehensive CE programs, streaming media, and hands-on workshops.
Glidewell is shaping the future of the dental industry through meaningful innovation and unparalleled customer experience. As the pace-setter in dental lab innovation, we remain committed to driving down costs, improving outcomes, and supporting the next generation of dental professionals.
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