Digital Treatment Planner I (Monday to Friday 8:00am to 5:00pm)
About this role
Essential Functions (Technical Advisor) – 80%:
- Digital Treatment Planning
- Plans entry level complexity cases (tooth borne, minimal x-ray scatter, no anatomy concerns, , primarily single-tooth and up-to 3 units in one quarter.
- Verifies prescription product and information, e.g. implant, system, size, Surgical Kit etc.
- Evaluates cases thoroughly; advises doctors on which product is most beneficial to their needs.
- Utilizes CBCT/CT data, IOS data, digital treatment planning software (RealGUIDE).
- Evaluates alignment of scans for planning feasibility before implant placement.
- Delivers PDF report of surgical plan to doctor for review and advises on procedures with guidance from team members.
- Customer Service
- Resolves inquiries pertaining to guided surgery.
- Provides digital treatment planning information.
- Ensures customer retention and satisfaction.
- Provides online consultation for treatment planning as needed.
- Case/Pan management
- Triages cases into the production flow in a prompt manner.
- Creates folders in the shared drive.
- Maintains notes in GCX (Glidewell Customer Experience).
- Tracks all cases to ensure schedule is adhered to.
- Administrative
- Maintains security and integrity of digital Rx, MyAccount portal, share drive, and digital treatment planning (DTP) customer folders following the DTP standard operating procedures (SOP).
- Liaison between the Customer Service department, customers, and internal departments and divisions
- Generates and maintain reports as needed.
Essential Duties (Production) – 20%:
- Processes digital orders once electronic files are received; processes digital orders from IOS, My Account, or other programs from customers.
- Reviews and converts modeless scans from intraoral scanners (IOS).
- Repairs CAD files that cannot be imported due to improper scans or generate errors upon importing.
- Scans impression and/or models as needed.
- Cleans and post-print-processes of surgical guides as needed.
- Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
- Minimum two (2) years of customer service experience.
- Minimum three (3) years of dental experience.
- RDA, DA, or CDT preferred.
- Implant experience, required.
- Dental CAD/CAM experience, preferred
- RealGUIDE, CoDiagnostics and/or 3 Shape Implant Studio (or equivalent) experience, preferred.
Pay Range: $24.25-$24.93/hr
Company at a glance
Glidewell is America’s largest digital dental lab, pioneering industry-first innovations that expand what’s possible in restorative dentistry. Our mission is to empower dental professionals with comprehensive, convenient, cost-effective clinical solutions, by combining open digital workflows, AI-powered manufacturing, and vertically integrated operations.
We meet dentists where they are on their digital journey, offering flexible solutions that fit any practice—accepting all scanners, digitizing analog impressions, and delivering restorations with unmatched speed and consistency.
Glidewell leads the dental lab industry in technology, education, and clinical support, empowering dental teams through comprehensive CE programs, streaming media, and hands-on workshops.
Glidewell is shaping the future of the dental industry through meaningful innovation and unparalleled customer experience. As the pace-setter in dental lab innovation, we remain committed to driving down costs, improving outcomes, and supporting the next generation of dental professionals.
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