Recoveries Officer

As the Recoveries Officer, you will be responsible for effectively managing a portfolio of worker, employer, provider Scheme / Contract debt recovery cases or Third Party wrongdoer cases. When completing third party recovery duties, the role is additionally responsible for managing Scheme debt and all Third Party, Common Law, Compulsory Third Party, Public Liability litigation cases / claims to maximise scheme financial outcomes and objectives. This role also acts as a technical reference point for Recovery Officers and claims operations staff. 

• Work closely with internal stakeholders to identify potential Third Party wrongdoer recoveries and minimise the impact of overpayments to injured workers, employers or providers;
• Maintain high levels of communication and provide specialist technical assistance where appropriate, to all relevant internal and external stakeholders to reduce potential overpayments;
• Liaise with internal parties to obtain information relevant to the recovery cases;
• Investigate potential recoveries, document outcomes, and commence recoveries where appropriate within agreed timeframes;
• Communicate with relevant internal and external stakeholders when any unauthorised overpayments occur;
• Meet performance targets whilst maintaining compliance with relevant Acts, RTWSA Claims Operational Guidelines; Gallagher Bassett policies, procedures and controls.

• Proven Workers Compensation or Personal Claims Management experience;
• Experience in managing recovery cases;
• Strong understanding of Workers Compensation legislative provisions relating to injuries, payments and recovery processes;
• Understanding of relevant legislative provisions surrounding recoveries and debt collections;
• Experience working within public liability framework;
• Understanding of relevant legislation including the Motor Vehicle Act 1959, Road Traffic Act 1961, Civil Liability Act 1936, Return To Work Act 2014, Workers Rehabilitation and Compensation Act 1986

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being 
• Career development opportunities and ongoing learning 
• A collaborative, people-first culture with accessible leadership 
• The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)