The group you’ll be a part of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quali…
Skills: Process Support, Root Cause Analysis, Statistical Process Control, Design of Experiments, Data Analysis
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Full-time
bachelor degree, postgraduate degree
Posted 149d ago
~40 hrs/week
Responsibilities
Provide expert process support, installation, and optimization of equipment at customer sites to improve productivity and system performance. Collaborate with cross-functional teams to develop new process recipes and address technical deviations through root cause analysis.
Requirements
Requires a PhD with 5+ years, a Master's with 8+ years, or a Bachelor's with 12+ years of experience in Electronics, Chemistry, Physics, or Material Science. Must be able to work in a cleanroom environment and possess strong communication and analytical skills.
Full job description
The group you’ll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact you’ll make
At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You’re responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups.
In this role, you will directly contribute to ___.
What you’ll do
Provide process support, installation, resolve and improve process/system/productivity, and develop processes of new applications of Lam equipment at customer sites.
Serve as key field support for Beta sites, evaluations, or first-in-fab installations.
Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations to optimize device architecture and process modules.
Partner with customers to meet requirements for new technology process, to support existing processes, and to address process deviations through root cause analysis.
Develop new or modified processes, define best known method process recipes, and partner with the hardware engineering to define chamber requirements and characterize hardware designs to meet customer performance requirements.
Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges.
Represent Lam to our valued customers and deliver exceptional customer satisfaction.
Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs.
Interfaces directly with customer management. Owns regular and ad hoc customer meetings.
Provides technical leadership, support, and instruction for Field Service Engineers, Technicians, sub-contractors, and customers on installs, repairs, operations, and coordinates application of new procedures.
Collaborate with Field Service Engineers on complex problems impacting process output.
Coordinates statistical analysis of failure rates and develops continuous improvement plan (CIP).
Recommends design changes to key technical solutions, and process development, and monitors performance trends.
Recognized within Lam as having significant technical expertise in systems and applications.
Who we’re looking for
Minimum Qualifications:
PhD in Electronics, Chemistry, Physics, Material Science, or related field with 5+ years of work experience; or Masters of Science with 8+ years of work experience; or Bachelors of Science with 12+ years of work experience.
Ability to work on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Sound judgment in selecting methods, techniques, and evaluation criteria for addressing difficult engineering issues.
Excellent communication, written and verbal, and customer relationship skills.
Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed.
Preferred qualifications
In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
Effective organizational skills and ability to manage multiple tasks simultaneously, reacting to shifting priorities, and meeting business needs and deadlines.
Excellent interpersonal skills with the ability to work effectively with diverse teams, customers, and partners.
Collaborative mindset in matrixed environment.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Related keywords
Field Process EngineeringSemiconductorSPCDOECleanroomBeta SitesProcess ModulesDevice ArchitectureRoot Cause AnalysisHardware ModificationsTechnical LeadershipCustomer SupportProcess RecipesContinuous Improvement PlanCIP
Driving semiconductor breakthroughs that define the next generation. Trusted partner of the world’s leading chipmakers.
Industry
Semiconductor Manufacturing
Company size
10,001+ employees
Founded
1980
Headquarters
Fremont, CA
LinkedIn followers
471,106
Lam Research Corp. (NASDAQ:LRCX) At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. We recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.
Ready to help define the future of technology? Join us: www.lamresearch.com/careers
Offices: 4650 Cushing Parkway, Fremont, CA 94538, US · 14-9, Gajangsaneopdong-ro, Osan-si, Gyeonggi-do 18103, KR · Sez-Straße, Villach, Carinthia 9500, AT · 11361 SW Leveton Dr, Tualatin, OR 97062, US · 1 Portola Ave, Livermore, California 94551, US
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