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Manage a strategic customer portfolio to drive adoption, satisfaction, and long-term retention of cybersecurity solutions. Act as the voice of the customer by collaborating with Product and Engineering teams to influence service improvements.
Requirements
Requires at least 5 years of experience in Customer Success or Account Management with fluency in both Dutch and English. Candidates should be analytical, tech-savvy, and experienced with CRM systems like HubSpot or Salesforce.
Full job description
About Eye Security
Eye Security provides cybersecurity and embedded cyber insurance solutions for organizations across Europe. Headquartered in the Netherlands, we’ve grown to over 170 employees and continue to expand internationally.
We combine cutting-edge technology with hands-on expertise to detect, respond to, and recover from cyber threats in real time. Our team unites professionals from intelligence, military, tech, and consulting backgrounds - all driven by one mission: to make enterprise-grade cybersecurity accessible to every business, not just the big players.
At Eye, you’ll work on international projects, solving real-world challenges and helping to build a safer digital future for our clients.
About this role
As a Customer Success Manager at Eye Security, you’ll take full ownership of a diverse and strategic customer portfolio from day one. This is a role for someone who thrives on autonomy, loves building strong client partnerships, and knows how to drive long-term value. You’ll design and execute success strategies, guide customers through onboarding and adoption, and ensure they get maximum impact from our cybersecurity solutions.
You’ll work cross-functionally with Product, Engineering, Sales, and other teams, acting as the voice of the customer and a key driver of retention and growth. If you excel at turning insights into action and enjoy shaping the customer journey end to end, this role is for you.
What You’ll Do
Lead and build relationships: Own a portfolio of customers and guide them with tailored strategies that increase adoption, satisfaction, and long-term retention.
Spot opportunities & drive growth: Identify upsell and cross-sell opportunities by understanding customer needs and uncovering additional value.
Be the voice of the customer: Advocate for your customers internally and help influence product and service improvements through their feedback.
Collaborate for success: Work closely with Product, Engineering, Sales, and other teams to deliver seamless, impactful customer experiences.
Use data to fuel decisions: Track customer health metrics and transform insights into actionable strategies that strengthen relationships and outcomes.
What You Bring
You have at least 5 years of experience in Customer Success, Account Management, or a similar customer-facing role, with a strong track record of driving satisfaction, retention, and growth.
You communicate clearly and confidently in both Dutch and English, and you’re comfortable presenting to senior stakeholders and leading customer conversations.
You’re highly analytical, able to turn data into actionable insights, and experienced with CRM systems such as HubSpot or Salesforce.
You bring a customer-obsessed mindset, always looking to understand their challenges and help them unlock long-term value.
You’re tech-savvy, and experience in SaaS, cybersecurity, or a similar environment is a strong plus.
What We Offer
A meaningful mission: protect organizations across Europe from real-world cyber threats.
A hybrid-friendly culture with regular company-wide get-togethers, giving you the opportunity to collaborate in person and build strong team connections.
Work with top-tier professionals from national CERTs, intelligence agencies, and leading tech backgrounds.
Full ownership of a strategic function in a high-growth cybersecurity scale-up.
Weekly lunches (NL) and Thursday socials to stay connected.
A generous time-off policy, including wellbeing and volunteering days.
Ready to take ownership, bring ideas to life, and inspire others? We’d love to hear from you. Apply now and become part of our mission at Eye Security.
Related keywords
CybersecuritySaaSHubSpotSalesforceCustomer SuccessAccount ManagementCustomer Health MetricsRetentionUpsellCross-sellEmbedded Cyber InsuranceCustomer JourneyOnboardingStrategic Portfolio
Making Europe a safe place to do business by combining no-nonsense cybersecurity measures with insurance for SME.
Industry
Computer and Network Security
Company size
201-500 employees
Founded
2020
Headquarters
Den Haag, Zuid-Holland
LinkedIn followers
17,970
Total funding
$130M
Eye Security protects small and medium-sized European enterprises from cyber threats and the high costs that follow after a successful attack. We are a specialized team of people with a background in intelligence services as well as commercial environments. We understand the threat landscape and the difficulties entrepreneurs face in battling cybercrime. Our goal is to unburden SME's with an affordable all-in-one service that safeguards them against threats targeted to their industry. Our service combines endpoint monitoring with awareness campaigns, a 24/7 incident response strategy and a cyber insurance. Your company, our cyber expertise. Together we keep your business running.
Want to join our mission? Visit our career page: https://jobs.eye.security
Offices: Saturnusstraat 60, Den Haag, Zuid-Holland 2516, NL
How many Security & Safety jobs are open in The Hague, Netherlands right now?
There are currently 105 open security & safety positions in The Hague, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Security & Safety roles in The Hague, Netherlands?
Companies currently hiring include World Lending Group (WLG), Spektrum, EMW, Inc., AS Watson, Robin Radar Systems, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Security & Safety jobs in The Hague, Netherlands?
Yes — 30 of the 105 open security & safety positions offer remote or hybrid work (1 remote, 29 hybrid).
How do I apply for Security & Safety jobs in The Hague, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.