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Customer Service Rep(04170) - 821 Bankhead Highway
Carrollton, Georgia, United States · On-site
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Part-time
Employee discounts, Free uniforms
Posted 4h ago
~40 hrs/week
Responsibilities
Manage guest flow and sales for bowling, golf simulators, and arcade attractions while providing a warm welcome. Maintain high facility cleanliness standards by sanitizing equipment and performing general building maintenance.
Requirements
Candidates must be outgoing with strong communication skills and the physical stamina to remain active for long shifts. Weekend availability is strictly required, and basic math skills for cash handling are necessary.
Full job description
Benefits:
Employee discounts
Free uniforms
Job Description: As the face of Thunderzone, you set the tone for every guest's visit! This role is perfect for a multitasker who loves interacting with people. You’ll handle everything from greeting guests and answering phones to selling lane time, golf simulator sessions, and arcade cards. You are the "Air Traffic Controller" of the building—ensuring lane tables are clean, shoes and balls are sanitized, and arcade players are getting their prizes at the redemption counter. If you are organized, friendly, and don't mind staying active with general cleaning and building maintenance, this is the spot for you!
About Us
Thunderzone is the ultimate entertainment destination, and our Front Counter team is the heartbeat of the facility. As the first and last point of contact for our guests, you set the tone for the entire experience. We are looking for energetic, organized, and friendly individuals who thrive in a fast-paced environment and take pride in delivering exceptional service.
Job Summary
As a Front Counter / Guest Services Team Member, you are the "Air Traffic Controller" of the building! This dynamic role is perfect for a master multitasker who loves interacting with people and staying active. You will manage guest flow, sell attractions, and ensure our facility remains pristine. If you are a natural problem-solver who doesn’t mind long hours on your feet and moving around, this is the spot for you.
Key Responsibilities & Duties
Guest Relations & Communication
Provide an enthusiastic, warm welcome to every guest walking through the doors.
Answer phone calls efficiently and professionally, answering questions regarding pricing, hours, attractions, and promotions appropriately.
Act as a first-line problem solver for guest issues, handling complaints with patience and grace, and effectively relaying larger concerns to the management team.
Attraction Management & Sales
Accurately ring up transactions, issue bowling lanes, activate game cards, and book golf simulator sessions.
Manage lane waitlists and assign rental shoes and bowling balls.
Monitor the arcade and redemption counter, assisting guests with prize selection, redeeming tickets, and stocking the redemption display to keep it looking full and appealing.
Maintain our high standards of cleanliness by constantly monitoring the facility.
Bus bowling lanes immediately after guests leave—clearing trash, wiping down tables, and sanitizing touchpoints.
Regularly vacuum carpets, sweep floors, and empty trash receptacles throughout the shift.
Ensure rental shoes and bowling balls are thoroughly sanitized and returned to their proper places.
Perform general building maintenance and cleaning tasks as assigned to ensure a safe, sparkling environment for everyone.
Availability, Hours, & Schedule Requirements
Weekends are a MUST: Friday through Sunday are our peak times, and weekend availability is strictly required for this position.
Weekday availability is a big plus!
Our Hours of Operation: We open at 12:00 PM every day. We close Sunday through Thursday at 11:00 PM, and Friday through Saturday at 1:00 AM. Shifts will include closing late-night hours.
Qualifications & Physical Requirements
Must be outgoing, friendly, and possess excellent communication skills.
Strong multi-tasking and organizational abilities under pressure.
Basic math and cash-handling skills.
Physical Stamina: This position requires long hours on your feet, walking, bending, lifting, and continuous movement around a large facility.
Previous customer service, retail, or hospitality experience is a plus, but not required.
Related keywords
Guest ServicesFront CounterEntertainment CenterArcade ManagementHospitalityRetailCashieringFacility MaintenanceCustomer RelationsPoint of Sale
A Family Entertainment Center with 28 lanes of state of the art Bowling, a 45 game Arcade featuring Bumper Cars and two story Laser Tag, Bar with pool tables and full Restaurant.
Offices: 3140 Bright Star Rd, Douglasville, Georgia 30135, US
SportsGamingRecreationHospitalityCasual GamesRestaurantsAmusement Park and ArcadeFamilyCateringEvent Management
How many Retail jobs are open in Carrollton, GA right now?
There are currently 60 open retail positions in Carrollton, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Retail roles in Carrollton, GA?
Companies currently hiring include Domino's, AutoZone, Bank OZK, Lowe's Companies, Inc., Belk, among others. Browse the listings above to see every active employer.
How do I apply for Retail jobs in Carrollton, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.