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Full-time
Competitive salary, 24 vacation days, 4 additional leave days, 8% holiday allowance, Pension scheme, Training and development through the DSV Academy
Posted 14h ago
~40 hrs/week
Responsibilities
The Customer Service Representative acts as the primary point of contact for customers, managing inquiries, orders, and complaints within an automated warehouse environment. They are responsible for monitoring warehouse processes via the WMS, ensuring accurate data management, and coordinating with internal teams and carriers to resolve operational disruptions.
Requirements
Candidates should have experience in a customer service or logistics-related role and possess a strong affinity for automated warehouse environments. Excellent command of both Dutch and English, along with a proactive, solution-oriented mindset, is required for this position.
Full job description
Job Req Number: 124144 Time Type: Full Time
Move forward as Customer Service Representative at DSV in Venlo
Do you enjoy working in a dynamic logistics environment and tackling operational challenges? Do you always strive for the highest level of customer satisfaction and take ownership of your work? Then we would like to meet you!
You get it done
As a customer service representative, you are the first point of contact for our customers within a fully automated warehouse in Venlo. You ensure that all inquiries, orders and complaints related to storage and transport are handled accurately and efficiently. You play a key role in keeping the operational processes running smoothly: you’re on it.
How you do this? Using your knowledge of logistics operations and systems, you make sure that the correct data and planning are in place for inbound goods, order processing and outbound shipments. You closely monitor the automated pick and pack process, identify deviations and proactively communicate with customers, internal teams and carriers. You achieve this by:
continuously monitoring automated warehouse processes through the WMS;
identifying disruptions and informing customers in a timely manner about delays or changes;
acting as the operational point of contact for assigned customers and internal stakeholders;
handling customer complaints and coordinating follow-up actions when required.
Your team stands out within DSV by an international and supportive team where collaboration, responsibility and a positive work atmosphere are key.
We are DSV, we grow
DSV is a global provider of transport and logistics services. With offices in more than 90 countries and a growing network of partners, there is no place in the world we cannot reach via transport by air, sea, rail, courier or road or where we can offer storage in warehouses.
“Behind every logistics process is a person. And you are the one who listens, thinks along, and makes a difference for our customers every single day,” says Susanne Theeuwen, Supervisor Customer Service.
In the Netherlands, we operate from over 40 branches, with more than 5,000 colleagues. Together we rise to the challenge of a rapidly changing environment. We make quick decisions at every level and combine ambition and teamwork. This is how we move forward and make a difference together.
You bring
experience in a similar customer service or logistics-related role;
affinity with logistics processes and automated warehouse environments;
customer-oriented, proactive and solution-focused mindset;
strong communication skills and the ability to quickly learn new systems;
excellent command of both Dutch and English, spoken and written.
It all counts for this vacancy of customer service representative in Venlo. Furthermore, it is of course important that you feel at home with us. That will certainly be possible if you like to keep going, have guts and want to grow with DSV.
You get
Working at DSV means working at one of the top players in the logistics market. DSV is entrepreneurial and competitive, which is why we always want to grow as an organization. That is why we are looking for people who want to grow with us. Besides a challenging job in an international environment we also offer:
competitive salary according to the DSV Solutions collective labour agreement;
professional yet informal working environment where your voice matters;
24 vacation days, 4 additional leave days (ADV) and 8% holiday allowance;
an attractive pension scheme;
access to training and development through the DSV Academy.
Move forward
Send your resume with motivation or leave your details and we will contact you. Any questions about this vacancy? Our corporate recruiter Xavier Pellaers answers all your questions via +31 (0)6 2716 7986 or [email protected]
We will only contact you via our official company email addresses (e.g., @dsv.com or @nl.dsv.com) and never reach out to candidates through personal email providers such as Gmail or Hotmail.
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
1976
Headquarters
Hedehusene
LinkedIn followers
1,424,874
Total funding
$6.4B
At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from small family-run businesses to large global corporations. Our reach is global, yet our presence is local and close to our customers.
Close to 150,000 employees in over 90 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.
DSV is a dynamic organisation that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.
Read more at www.dsv.com.
Offices: Hovedgaden 630, Hedehusene, 2640, DK
Global transport and logisticsAir freightSea freightRoad transportRail freightSpecial project transportContract logisticsWarehousingSupply chainHealthcare logistics
How many Manufacturing jobs are open in Venlo, Netherlands right now?
There are currently 47 open manufacturing positions in Venlo, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Venlo, Netherlands?
Companies currently hiring include VistaPrint, DSV - Global Transport and Logistics, Aartsen Fruit & Vegetables, Sulzer, Bodycote, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Venlo, Netherlands?
Yes — 9 of the 47 open manufacturing positions offer remote or hybrid work (0 remote, 9 hybrid).
How do I apply for Manufacturing jobs in Venlo, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.