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Full-time
Posted 1d ago
~40 hrs/week
Responsibilities
Provide onsite technical support, troubleshooting, and preventative maintenance for end-user devices and peripherals. Act as a liaison between users and departments to resolve incidents and maintain corporate network connectivity.
Requirements
Requires 3 to 5 years of related experience with proficiency in Windows 7/10 deployment and imaging tools like Ghost or MDT. Fluency in both Dutch and English is required.
Full job description
Company Description
Everience is an international consulting group delivering AI-augmented digital services and placing people at the heart of the AI revolution.
With a presence in Europe, Africa, Asia and America, Everience offers its 4,000-strong workforce the most demanding and stimulating environment in which to transform and develop their skills, learning about new AI-based roles and building their future employability.
Through its Symbiotic Academy the group offers a unique hub for training, practical application and exchange where everyone can experiment, learn, and progress in the fields of artificial intelligence and data.
In accordance with its core purpose of orchestrating the symbiotic relationship between humans and AI in the workplace, Everience is making the augmented employee the driving force of a “symbiotic age”, where AI enhances talents and opens up new career opportunities.
Job Description
The Deskside Technician – End User Computing role provides troubleshooting, repair, and preventative maintenance for end-user devices and peripherals at corporate locations.
The technician handles a variety of assignments requiring analysis of hardware and data, applying judgment within established practices. They act as a liaison between users, departments, and teams to drive issue resolution.
Key responsibilities include:
Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
Resolve incidents and problems associated with EUC equipment
Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
Provide repair and maintenance for mobile devices
· Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
Provide software break/fix services and replacement of non-warranty assets for end users
Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
Provide warranty and break/fix support for networked printers and scanners
Configure and support end users on mobile computing platforms
Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
Create, change and remove printer configurations and queues based on requests and in accordance with SLAs
Provide on-site hardware support for general troubleshooting and problems for end user computing technologies
Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
Utilize problem management database and systems to track and report on customer calls and requests.
Communicate technical information to technical and non-technical team and customers.
Deskside support services as required.
Qualifications
Experience:
Requires 3 to 5 years of related work experience
Sound knowledge of imaging tools (Ghost, MDT)
Sound knowledge of data backup and recovery tools (USMT)
Installing, upgrading, and migrating to Windows 7/10
Deploying Windows 7/10 in large enterprises
Configuring hardware and applications
Configuring network connectivity
Configuring access to resources
Configuring mobile computing
Monitoring and maintaining systems that run Windows 7/10
Configuring backup and recovery options
Additional Information
Languages:
Fluent in Dutch & English
All our positions are open to both women and men and are, of course, open to people with disabilities.
Level of Experience: 2-5 ans
Department: Fonctions support utilisateurs
Type de contrat: CDI
Related keywords
End User ComputingGhostMDTUSMTWindows 10Windows 7LANWANTCP/IPMobile ComputingHardware SupportSLAProblem Management DatabaseImaging ToolsData RecoveryPeripherals
Since 2012, we have been helping our clients in Business Development and achieving their goals in a market undergoing deep contraction and change.
In line with corporate objectives, since 2020, we have finalized the acquisition by the French company Helpline, a European leader in IT support, User Experience, and digital transformation, in our shared path of geographical expansion, and we have become part of the international group under the everience brand.
As part of the group, which employs over 5,000 people, we offer three main areas of business in Italy:
Helpdesk Support Managed Services: Ongoing support from technicians, system administrators, and network experts for the client infrastructure in corporate and enterprise environments, aimed at reducing costs through digitalization and the implementation of nearshore multilingual solutions (300 agents in Timisoara, Romania).
Break Fix Support and Technical Dispatch in Italy and Abroad: Through our technicians, partners, and suppliers, we support our clients in their global expansion projects, following them in different locations. We handle IMAC activities and distributed technological projects: we offer service management based on the ITIL framework across the entire process, 12 hours a day, 7 days a week.
Technology Consulting: Thanks to our background and corporate experience, we provide SMEs with proven solutions, allowing them to focus valuable energy on revenue generation and cost reduction. We design and implement customized IT solutions while respecting client requests and objectives.
For a no-obligation quote, we offer a free benchmark on the status of your technological services.
Digitalizing your processes is a matter of how, not if.
As soon as possible, not when.
Why not be supported by experts?
Offices: Via Italo Calvino, 7, Edificio B, Rho, Lombardy 20017, IT
Consulenza InformaticaAssistenza InformaticaSicurezza dei datiand Installazione reti e sistemi informaticiInformation TechnologyAppsBusiness DevelopmentSoftware
How many Customer Service & Support jobs are open in Venlo, Netherlands right now?
There are currently 24 open customer service & support positions in Venlo, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Venlo, Netherlands?
Companies currently hiring include Primark, DSV - Global Transport and Logistics, everience Italia, Aartsen Fruit & Vegetables, GEODIS, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Venlo, Netherlands?
Yes — 5 of the 24 open customer service & support positions offer remote or hybrid work (1 remote, 4 hybrid).
How do I apply for Customer Service & Support jobs in Venlo, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.