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Full-time
bachelor degree
Professional Growth, Continuous Learning, Exposure To International Operations
Posted 2d ago
~40 hrs/week
Responsibilities
Manage the full order-to-cash process, including order fulfillment, procurement, and invoicing for complex orders. Act as the primary contact for customers and coordinate with suppliers and logistics partners to ensure timely delivery.
Requirements
Requires a Bachelor's degree in Business, Supply Chain, Logistics, or Engineering with at least one year of experience in customer support or order management. Fluency in Turkish and good knowledge of English are essential.
Full job description
Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.
Are you passionate about delivering excellent customer service and ensuring smooth project execution from start to finish? We are looking for a Customer Support Specialist to join our team and play a key role in managing customer orders throughout the entire order-to-cash process.
In this position, you will work closely with customers, suppliers, logistics partners, and internal stakeholders to ensure timely deliveries, efficient order execution, and a seamless customer experience. If you enjoy problem-solving, working in an international environment, and coordinating multiple activities at once, this could be the perfect opportunity for you.
Key Responsibilities:
Manage the full order-to-cash process for complex orders, from acceptance to invoicing.
Oversee order fulfillment, procurement of equipment and parts, technical coordination, cost monitoring, warehousing, shipping, and invoicing.
Act as the main point of contact for customers, providing updates on order status, delivery schedules, and resolving inquiries.
Handle purchasing, supplier documentation, and international trade logistics (export/import, customs).
Track backlog and work-in-progress; manage customer and supplier claims.
Coordinate with the factory and company headquarters.
Schedule deliveries and send shipment notifications.
Assist with payment follow-ups and reminders.
Collaborate with cross-functional teams to continuously improve customer satisfaction and operational efficiency.
What We're Looking For:
Bachelor’s degree in business administration, Supply Chain, Logistics, Engineering, or a related field (or equivalent practical experience).
1 year of experience in customer support, order management, or a similar role.
Fluency in Turkish, good knowledge of English
Strong analytical skills with the ability to interpret data and make informed decisions.
Excellent problem-solving and organizational skills.
Strong communication and interpersonal skills.
Self-driven, proactive, and results-oriented mindset.
Quick learner with the ability to work effectively under pressure and manage competing priorities.
Why Join Us?
Be part of a global and collaborative team.
Gain exposure to complex projects and international operations.
Develop your expertise in customer support, logistics, and project coordination.
Enjoy opportunities for professional growth and continuous learning.
Make a direct impact on customer satisfaction and business success.
If you are customer-focused, detail-oriented, and ready to take ownership of exciting challenges, we would love to hear from you.
We care about diversity, inclusion, and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate’s fit to a role. To help us achieve this, we apply Pymetrics assessments. Upon application, you will be invited to play the assessment games and completing them is mandatory.
Pioneering positive impact!
Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, pharma, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world.
Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements.
Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide.
We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/
Personal data will be handled in accordance with the Alfa Laval Privacy Policy. https://www.alfalaval.com/privacy
Offices: Rudeboksvagen 1, Lund, Skane County 226 55, SE · Albuen 31, Kolding, South Denmark 6000, DK · Billingstadsletta 13, Billingstad, Akershus 1396, NO · Sint Hubertusstraat 10, Nijmegen, Gelderland 6531 LB, NL · Avenida Mutinga, 4935, Sao Paulo, SP 05110-000, BR
How many Manufacturing jobs are open in Istanbul, Turkey right now?
There are currently 80 open manufacturing positions in Istanbul, Turkey listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Manufacturing roles in Istanbul, Turkey?
Companies currently hiring include Rolls-Royce, Eaton, Perfetti Van Melle, Carrier, GE, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Manufacturing jobs in Istanbul, Turkey?
Yes — 18 of the 80 open manufacturing positions offer remote or hybrid work (3 remote, 15 hybrid).
How do I apply for Manufacturing jobs in Istanbul, Turkey?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.