Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
Company Overview: Cellebrite’s (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around…
Skills: IT Infrastructure Management, Team Leadership, Microsoft 365 Administration, Azure, AWS
Company Overview: Cellebrite’s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digit…
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
About the role Commit builds software products for clients across embedded, IoT, SaaS, AI/ML, e-commerce, mobile, and web. We’re looking for a Full Stack Team Lead to own the technical direction of a product team — setti…
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
We are looking for a proactive and highly organized Office Manager to oversee the day-to-day operations of our Israel office. Responsibility for ensuring a welcoming, efficient, and well-maintained workplace while provid…
Ready to lead, build, and architect large-scale cloud environments from the ground up? At Commit Technology Solutions, we’re growing our Hybrid Cloud Group and looking for a hands-on DevOps Team Leader to join our team. …
About the role Commit builds software products for clients across embedded, IoT, SaaS, AI/ML, e-commerce, mobile, banking and web. We’re looking for an Automation QA Team Lead to own quality engineering for a product tea…
Skills: Playwright, AI-assisted Testing, QA Strategy, Team Leadership, E2E Testing
Technical Program Leader - Enterprise SaaS (Idira)
Petah Tikva, Center District, Israel · On-site
Senior$65M raised
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
Skills: Program Management, Workflow Automation, AI Prompt Engineering, SQL, Python
Our SaaS platform leverages AI to make information accessible, actionable, and measurable, driving productivity and satisfaction for enterprises worldwide. As we scale rapidly to support mission-critical deployments, we …
Global-e (Nasdaq: GLBE) is the world’s leading platform for global direct-to-consumer e-commerce, enabling brands and retailers to seamlessly sell worldwide, delivering localized experiences across markets. Trusted by so…
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Sr Principal / Architect Engineer Software (Identity Platform)
Petah Tikva, Center District, Israel · On-site
Senior+$65M raised
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
Skills: Software Architecture, Cloud-Native SaaS, GenAI, LLMs, Distributed Systems
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
Principal Engineering Internal Product Lead (DevEx Platform)
Petah Tikva, Center District, Israel · On-site
Senior+$65M raised
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
Leads improvements to production infrastructure, platforms and services. Collaborates closely with other team leads and proactively designs new, scalable solutions for fast changing environment. Leads deep drill down ana…
Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for …
Skills: Offensive Security, Red Teaming, Adversary Emulation, Exploit Development, Threat Actor Emulation
TeraSky
Project Management Team Lead
Petah Tikva, Center District, Israel · On-site
Senior+
TeraSky is a global technology solution integrator specializing in AI, Cloud, DevOps platforms and Data. Since 2010, we have helped more than 1,000 organizations adopt advanced technologies through over 4,000 complex dep…
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Full-time
bachelor degree
Posted 13d ago
~40 hrs/week
Responsibilities
The Engineering Escalation Manager will serve as a bridge between Engineering, Support, and Product teams to resolve critical customer issues. They will drive strategic initiatives to improve operational efficiency and ensure customer insights influence product roadmaps.
Requirements
Candidates must have a Bachelor's degree in Computer Science or a related field and at least 8 years of experience in technical, customer-facing roles. Strong cross-functional collaboration skills and a data-driven mindset are essential for success in this position.
Full job description
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.
Job Summary
We are looking for an experienced Engineering Escalation Manager to join our team and serve as a key bridge between Engineering, Support, Product, Customer Success, and Sales. In this role, you will drive strategic initiatives, improve operational excellence, and ensure we deliver an exceptional customer experience at scale.
Key Responsibilities
Become a subject matter expert in customer challenges within the IAM domain, driving alignment across Support, Sales, Customer Success, Product, and Engineering to improve collaboration and accelerate resolution of critical issues.
Partner with Engineering and Support Engineering teams on strategic, global initiatives that improve scalability, efficiency, and customer outcomes.
Collaborate with cross-functional leaders to identify operational gaps, implement improvements, and establish best practices that enhance customer experience.
Own and continuously improve escalation processes, ensuring high-impact customer issues are effectively managed, resolved, and transformed into actionable product insights.
Build and optimize feedback loops between customers, support teams, and engineering teams to ensure customer insights influence product strategy and roadmap decisions.
Leverage data and operational insights to identify trends, improve team performance, and drive continuous improvements in product adoption and customer satisfaction.
Qualifications
Required Qualifications
Bachelor’s degree in Computer Science, Engineering, a related field, or equivalent practical experience.
8+ years of experience in a technical, customer-facing role such as Escalation Management, Support Engineering, or Technical Account Management.
Demonstrated experience managing complex technical escalations and driving them to resolution across multiple teams.
Excellent cross-functional collaboration skills with a proven ability to influence and align stakeholders (e.g., Engineering, Product, Support).
A data-driven and outcome-oriented mindset, with experience using metrics to guide decisions and process improvements.
Strong customer advocacy skills with experience building feedback loops to influence product roadmaps.
Preferred Qualifications
Experience in the Identity and Access Management (IAM) domain.
Experience in a product-minded role, connecting technical expertise with business impact and customer needs.
A continuous improvement mindset with a track record of enhancing operational processes.
Our Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.
Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before. For more information, visit www.paloaltonetworks.com.
Offices: 3000 Tannery Way, SANTA CLARA, California 95054, US · 3901 Dallas Pkwy, Plano, TX 75093, US · De Entree 99, Amsterdam, North Holland 1101 HE, NL · 1 Wallich St, Singapore, 07, SG · Yehuda HaLevi 23, Tel Aviv-Yafo, Tel Aviv 67132, IL
How many Management & Leadership jobs are open in Petah Tikva, Israel right now?
There are currently 114 open management & leadership positions in Petah Tikva, Israel listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Petah Tikva, Israel?
Companies currently hiring include Palo Alto Networks, Commit, Medison Pharma, ServiceNow, Pango, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Petah Tikva, Israel?
Yes — 21 of the 114 open management & leadership positions offer remote or hybrid work (5 remote, 16 hybrid).
How do I apply for Management & Leadership jobs in Petah Tikva, Israel?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.