Municipality of Chalandri, Attica, Greece · Hybrid
Senior
We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bo…
Municipality of Chalandri, Attica, Greece · Hybrid
Senior
We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We transfo…
Skills: AI Governance, Regulatory Compliance, Risk Management, Data Protection, Policy Writing
PwC Technology Consulting Services PC
IT Governance Senior Associate
Municipality of Chalandri, Attica, Greece · Hybrid
Senior
We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bo…
Skills: IT Service Management, IT Governance, ITIL, Process Improvement, Automation
PRICEWATERHOUSECOOPERS BUSINESS SOLUTIONS SA
AI Solution Architect and Presales Lead
Municipality of Chalandri, Attica, Greece · Hybrid
Senior+
We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We transfo…
Skills: AI Solution Architecture, Presales, Solution Design, AI Expertise, Commercial Development
PRICEWATERHOUSECOOPERS BUSINESS SOLUTIONS SA
AI Value and Industry Strategy Lead
Municipality of Chalandri, Attica, Greece · Hybrid
Senior
We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We transfo…
Skills: AI Strategy, Business Case Development, Financial Modeling, Investment Justification, Industry Expertise
PRICEWATERHOUSECOOPERS BUSINESS SOLUTIONS SA
AI Strategy Analyst
Municipality of Chalandri, Attica, Greece · Hybrid
Mid level
We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We transfo…
Skills: AI Literacy, Research Capability, Structured Thinking, Deliverable Craft, Stakeholder Interviews
PricewaterhouseCoopers Auditing Company SA
Corporate Reporting Services Manager
Municipality of Chalandri, Attica, Greece · Hybrid
Senior
We are a team that sees beyond the surface - bringing confidence where there’s doubt and clarity where there’s complexity. We look for those who connect the dots between assurance and long-term value, shaping thinking an…
Municipality of Chalandri, Attica, Greece · Hybrid
Senior
We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bo…
Skills: SAP PM, SAP S/4HANA, EAM, Integration, Configuration
Municipality of Chalandri, Attica, Greece · Hybrid
Mid level
Ready to fast‑track your career in Financial Services? If you’re hungry to work alongside top FS leaders, dive into real market‑shaping trends, and be part of the projects everyone else reads about after they happen… sto…
Skills: Business Model Transformation, Project Management, Analytical Skills, Communication Skills, Presentation Skills
PRICEWATERHOUSECOOPERS BUSINESS SOLUTIONS SA
Corporate Finance - M&A Senior Associate
Municipality of Chalandri, Attica, Greece · Hybrid
Mid level
We are a trusted team shaping the biggest moves in business, having successfully executed ca. 50 M&A transactions in the last 5 years and ranked as the #1 M&A Advisor in Greece for the 4th consecutive year. We value lead…
Municipality of Chalandri, Attica, Greece · Hybrid
Senior
We’re a team trusted to shape the biggest moves in business. We look for those who lead with precision when the stakes are high - bold, sharp, and decisive minds behind every successful move. SHAPING TOMORROW Make a real…
Skills: Forensic Investigations, eDiscovery, Quantification of Damages, Financial Analysis, Problem Solving
PRICEWATERHOUSECOOPERS BUSINESS SOLUTIONS SA
Deals & Strategy Transaction Services Experienced Professional
Municipality of Chalandri, Attica, Greece · Hybrid
Mid level
We’re a team trusted to shape the biggest moves in business. We look for those who lead with precision when the stakes are high - bold, sharp, and decisive minds behind every successful move. SHAPING TOMORROW Make a real…
Skills: Financial Analysis, Due Diligence, Data Analysis, Client Management, Communication
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Full-time
bachelor degree, professional certificate
Hybrid Working Model, Collaborative Office Spaces, Local And Global Career Opportunities, Continuous Learning And Certifications, Extra Leave Days, Wellness Initiatives
Posted 30d ago
~40 hrs/week
Responsibilities
The Operational Support Manager is responsible for monitoring SLAs and KPIs while managing incidents, service requests, and changes across multiple projects. They lead the operational support team, drive process improvements, and ensure the stability of newly deployed solutions.
Requirements
Candidates must have a bachelor's degree in a technical field and over 7 years of experience in IT operations or service delivery. Proficiency in ITSM tools, SQL, API testing, and monitoring platforms is required, along with strong team management skills.
Full job description
We’re a team that transforms vision into tech-enabled reality. We look for those who see technology not just as tools or platforms, but as the invisible infrastructure behind strategy, performance, and growth. We turn bold ideas into scalable, secure, and human-centered solutions.
SHAPING TOMORROW
Make a real impact, today, and tomorrow, through work that matters. Here, you will tackle today’s toughest challenges with a future-focused mindset; so our clients turn to us first when it matters most.
Make a real impact
In this dynamic environment, we are looking for an ambitious and self-driven Operational Support Manager to join our Tech & Data team in Athens.
Monitor and ensure compliance with agreed SLAs and KPIs across multiple support team projects and services
Ensure the effective management of incidents, service requests, problems, and changes
Investigate, analyse, and resolve first-level operational and business-related issues that do not require technical development intervention
Collaborate with technical teams, business stakeholders, and external partners to resolve complex operational issues
Drive the continuous improvement of support processes, tools, and services
Analyse operational data and prepare management reports and performance dashboards
Support service transition activities and ensure operational readiness and stability of newly deployed solutions
Manage and coordinate the day-to-day activities of the Operational Support team
Coach, mentor, and develop support team members
Create and maintain on-call schedules and support coverage plans
Ensure operational readiness prior to major production changes, deployments, or releases
What you bring matters
Required Qualifications
Bachelor’s degree in Computer Science, Computer Engineering, Telecommunications, or a related technical discipline
7+ years of experience in Operational Support, IT Operations, Service Delivery, Technical Support, or a similar role
Strong technical background with solid understanding of IT systems, applications, integrations, and operational processes
Good knowledge and hands-on experience with ITSM tools (e.g., ServiceNow, Jira Service Management, or similar platforms)
Experience managing incidents, service requests, problems, changes, and escalation workflows
Strong problem-solving, prioritization, and decision-making skills, particularly in high-pressure environments
Good knowledge of SQL and ability to analyse logs and operational data
Understanding of API integrations and experience using API testing tools such as Postman, Bruno, or similar
Hands-on experience with monitoring and alerting platforms (e.g., Grafana, Prometheus, Azure Monitor, or equivalent tools)
Experience in team management and coordination of multiple stakeholders
Strong communication and organizational skills
Experience preparing and presenting operational reports to senior stakeholders
Proactive mindset with a strong focus on continuous improvement
Preferred Qualifications
ITIL Foundation certification or equivalent
Atlassian Certified Professional: Jira Service Management certification or equivalent
Experience working in environments with deanding SLA requirements and 24/7 support operations.
Basic knowledge of networking, security, and infrastructure concepts
BRING YOUR BEST, EVERYDAY
Your skills, integrity, and curiosity make the difference. At PwC Greece, we match that with an environment that brings out your best every day – supported by people who inspire, challenge, and grow with you.
What we offer goes beyond a competitive package. It’s about creating the conditions for you to learn, belong, and deliver impact. That means:
Your work-life balance supported by a hybrid working model
Your creativity sparked in collaborative office spaces
Your career growing through local and global opportunities
Your development advanced with continuous learning and certifications
Your well-being cared for with extra leave days and wellness initiatives
Your perspective valued in an inclusive team where your impact matters
Want to unlock new value by applying your unique perspective and talents? At PwC Greece, you lead by example. Our standards for quality and care are high—and together we surpass them. We redefine possibilities for our clients and communities.
Challenge accepted?
Our circle of connection matters—it's at the heart of what we do. Click here (PwC life)
All applicants will be acknowledged and treated in the strictest confidentiality.
Related keywords
ITSMServiceNowJira Service ManagementSQLPostmanBrunoGrafanaPrometheusAzure MonitorITILSLAKPIIncident ManagementChange ManagementProblem ManagementAPI Integrations
At PwC, we help clients drive their companies to the leading edge. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help build, accelerate and sustain momentum. Find out more at www.pwc.com.
PwC: Audit and assurance, consulting and tax services
PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity. Content on this page has been prepared for general information only and is not intended to be relied upon as accounting, tax or professional advice. Please reach out to your advisors for specific advice.
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How many Management & Leadership jobs are open in Municipality of Chalandri, Greece right now?
There are currently 32 open management & leadership positions in Municipality of Chalandri, Greece listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Management & Leadership roles in Municipality of Chalandri, Greece?
Companies currently hiring include PwC Greece, PwC, ESA Security Solutions S.A., JYSK, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Management & Leadership jobs in Municipality of Chalandri, Greece?
Yes — 30 of the 32 open management & leadership positions offer remote or hybrid work (0 remote, 30 hybrid).
How do I apply for Management & Leadership jobs in Municipality of Chalandri, Greece?
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