Los Cabos, Tamaulipas, Mexico · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Leadership, Luxury hospitality management, Front office operations, Guest experience management, Housekeeping operations
Los Cabos, Tamaulipas, Mexico · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Housekeeping supervision, Team leadership, Quality assurance, Interpersonal skills, Communication
Los Cabos, Tamaulipas, Mexico · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Culinary operations, Banquet management, Menu planning, Food safety, Staff training
Los Cabos, Tamaulipas, Mexico · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Electromechanical Engineering, HVAC Systems, Preventive Maintenance, Corrective Maintenance, Electrical Systems
Los Cabos, Tamaulipas, Mexico · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Pastry Operations Management, Staff Training, Quality Control, Food Safety Assurance, Forecasting
Los Cabos, Tamaulipas, Mexico · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Bar Management, Mixology, Inventory Control, Cost Management, Staff Supervision
Los Cabos, Tamaulipas, Mexico · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Spanish Fluency, English Fluency, Opera Software, Luxury Service Standards, Guest Experience Management
Los Cabos, Tamaulipas, Mexico · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Staff Management, Guest Experience Supervision, Operational Leadership, Conflict Resolution, Food & Beverage Leadership
Los Cabos, Tamaulipas, Mexico · On-site
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our t…
Skills: Staff Supervision, Customer Complaint Resolution, Inventory Management, Labor Cost Monitoring, Cash Handling
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The Assistant Director of Rooms oversees daily resort operations including front office, guest experience, housekeeping, and laundry to ensure high service standards. They also manage financial goals, labor expenses, and collaborate with leadership to maintain guestroom quality and maximize revenue.
Candidates must have at least two years of leadership experience in a luxury resort setting. Proficiency in both English and Spanish is required for this role.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Four Seasons is powered by our people. We are collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners trough a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is trough a world-class employee experience and company culture.
About Four Seasons Resort and Residences Los Cabos at Costa Palmas
Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming our guests from around the world to experience Four Seasons' legendary quality and service while discovering the richness and beauty of Baja's eastern cape with a variety of activities including swimming, snorkeling, sportfishing, golf and desert adventures.
About the role of the Assistant Director of Rooms
Forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Resort. Assures that standards are met, guests and employees are satisfied, and problems are promptly resolved.
Directs and controls the activities of the Front Office, Guest Experience, Concierge, Housekeeping & Laundry.
Oversees the successful Daily Flow of Arrivals, Departures, Glitch Resolution, Guest Experience, Itineraries, Guestroom/Public Area/Residential Cleaning, and Laundry Operations.
Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Will resolve complaints in person, by phone, or through written message.
Assures that financial goals are being met. Monitors and controls labor expense, and supplies/equipment expenses. Works closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Maintains close relationships with the Phone Operators / Reservations Team to ensure guest service standards are met along with revenue/expense targets.
Monitors, reviews, inspects, and analyzes, along with the Director of Housekeeping and Engineering leadership, the Perfect Room Program to provide a continuous maintenance plan of all of the guestrooms on a rotating yearly schedule.
Minimum of two (2) years in a leadership role with a strong track record in a luxury resort
Minimum experience of two (2) years in similar area or guest relations.
Ability to communicate, read and write in English and Spanish. Extra languages are a plus.
Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
Uniforms: Complimentary Dry Cleaning for Employee Uniforms
Training & Development: In-house training workshops for line and management employees
Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards
Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.
Company Site: www.fourseasons.com
Our Careers: https://careers.fourseasons.com/us/en
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook: https://www.facebook.com/FourSeasonsJobs
Twitter: https://twitter.com/FourSeasonsJobs
Four Seasons opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 130 hotels and resorts, and more than 55 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. To learn more about our career opportunities, visit fourseasons.com/careers. For more information and reservations, visit fourseasons.com. For the latest news, visit press.fourseasons.com.
Offices: 1165 Leslie Street, Toronto, Ontario M3C 2K8, CA · 10100 Carthay Dr, Lake Buena Vista, FL 32830, US · Quai des Bergues 33, Geneva, GE 1201, CH · 190 Orchard Blvd, Singapore, Singapore 248646, SG · 4591 Blackcomb Way, Whistler, BC V0N 1B4, CA
There are currently 9 open management & leadership positions in Los Cabos, Mexico listed on Clera. New openings are added daily as companies post roles.
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