Management & Leadership Jobs in Kaunas, Lithuania (Now Hiring) — 123 open — Page 2

Information about the position 

We are building a payments organisation that moves billions of euros across our markets, supported by a strong foundation of Member Support. As a Member Experience and Policy Specialist, you will play a critical role in establishing and enhancing the Vinted Pay member support segment. You will be responsible for developing and improving support policies, also ensuring efficiency and high-quality solutions for ticket escalations and legal complaints. Join us in making a significant impact on our global payments ecosystem and enhancing the trust of our members through exceptional support and compliance.

In this position, you’ll 

• Co-own the establishment of  Vinted Pay member support segment. 
• Deliver launch and scale activities for member support.
• Develop and improve policies and procedures in wallet services related support processes.
• Ensure compliance for legal complaint handling processes and deliver reporting activities for Bank of Lithuania.
• Own efficiency and high quality solutions for ticket escalations.
• Collaborate with internal teams (e.g. product, community support operations etc.) and manage stakeholders (e.g. partners, payment providers etc.)

About you 

• Proven experience in customer support preferably within payments, fintech, banking, e-money, marketplaces, or another regulated environment.
• Have experience with costumer complaint handling to financial institutions.
• Knowledge of anti-money laundering (AML) and know your customer (KYC) regulations and knowledge how to apply them to customer support operations.
• Confident using Excel/Google Sheets to analyse data and make informed decisions.
• Strong analytical and problem-solving skills, with the ability to identify root causes, improve workflows, and propose scalable solutions.
• Prior experience with cross-departmental stakeholder management. 
• Strong verbal communication and negotiation skills, with fluency in English.
• Strong time management and organisational skills.
• Confident in operating within ambiguously defined structures with an ability to deliver tangible results.
• Comfortable working in a dynamic, fast-paced environment.
• Familiarity with risk assessment and mitigation strategies, as well as experience using BI tools such as Looker or similar platforms, would be considered an advantage.

Work perks 

• The opportunity to benefit from our share options programme
• 25 working days of holiday
• Access to all the tools & tech needed for work
• Home office support: we provide IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Private health insurance
• Confidential Employee Assistance Program (EAP) for you and your family
• Frequent team-building events
• A personal monthly budget for shopping on Vinted
• The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
• A dog-friendly office
• In Vilnius office: gym & in-house meals at friendly prices
• In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast

Working at Vinted 

Individual Learning Budget

We invest in your professional growth! As part of our commitment to continuous learning, we offer an annual learning budget to support your personal and career development through courses, certifications, workshops and more.

Hybrid Work

We’ve adopted a hybrid workplace model where 2 days in office are recommended but not enforced. It’s up to you and your team to decide on the exact days you’ll spend working together in person.

Equal Opportunity

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.