San Cassiano, Apulia, Italy · On-site
Location Overview Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the pro…
Skills: Guest Consultation, Relationship Management, Revenue Optimization, Upselling, Property Management Systems
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Manage incoming room reservation inquiries via phone and email while providing detailed property information to guests. Coordinate with Front Office and Concierge teams to ensure a seamless transition from booking to arrival.
Requires fluency in English and Italian and previous experience in luxury hospitality or high-end travel agencies. Proficiency in hospitality software like Opera or Protel and strong communication skills are essential.
Location Overview
Join our team in Aman Rosa Alpina. Since its opening in 1939, Rosa Alpina has offered its guests an unparalleled base for exploring Italy's UNESCO-protected Dolomites, celebrating the history of the property while uniting it with Aman's philosophy.
As a Reservation Agent at Aman Rosa Alpina, you are the first point of contact for our guests. You are more than a booking coordinator; you are an architect of the Aman experience. You will manage inquiries with grace, precision, and a deep understanding of the unique luxury offerings of the Dolomites, ensuring every guest journey begins with seamless, personalized service.
Guest Consultation: Handle all incoming room reservation inquiries via phone and email, providing detailed information about the property, room categories, and seasonal experiences.
Relationship Management: Build rapport with high-net-worth individuals and travel partners, ensuring their specific needs and preferences are meticulously recorded.
Revenue Optimization: Proactively upsell room categories and promote additional services (Spa, Dining, Heli-transfers) to enhance the guest stay.
Precision Entry: Maintain the highest level of accuracy in the Property Management System (PMS), ensuring all guest profiles, billing instructions, and special requests are flawless.
Collaboration: Work closely with the Front Office and Concierge teams to ensure a smooth transition from the booking phase to the guest’s arrival.
Language: Fluency in English and Italian is essential.
Experience: Previous experience in luxury hospitality (4 or 5-star environments) or a high-end travel agency.
Tech-Savvy: Familiarity with hospitality software (e.g., Opera, Protel, or similar PMS) and Microsoft Office.
Soft Skills: Exceptional communication skills, a "can-do" attitude, and the ability to remain calm and elegant under pressure.
Detail-Oriented: An eagle eye for detail—nothing slips through the cracks, from a dietary requirement to a preferred pillow type.
Amangiri is a remote hideaway tucked within the luminous canyons of the American Southwest. Nestled into a protected valley with sweeping views, the resort offers scope for both adrenaline-fuelled adventure and peaceful stillness
Offices: 1 Kayenta Road, Canyon Point, 84741, GB
View all jobs at AmangiriThere are currently 21 open hospitality positions in San Cassiano, Italy listed on Clera. New openings are added daily as companies post roles.
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