Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Company Description As a pioneer in the art of responsible hospitality, the Accor Group brings together more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. While each b…
Skills: Reservations Management, Inventory Control, Revenue Management, Opera PMS, IDeaS Revenue Management System
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Assistant Room Service Manager, you’re no…
Skills: Hospitality Management, Food And Beverage Operations, Room Service Management, Banquet Operations, Leadership
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant Restaurant Manager, you’re not…
Skills: Restaurant Management, Hospitality Management, Daily Operations, Guest Experience, Leadership
Marriott International Hotels, Inc.Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
JOB SUMMARY Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property’s rooms. Position works with direct rep…
Skills: Strategic Planning, Rooms Operations Management, Financial Performance, Revenue Management, Guest Satisfaction
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Company Description “A passion for perfection” Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that …
Skills: Guest Care, Product Knowledge, Up-selling, Communication Skills, Interpersonal Skills
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Company Description “A passion for perfection” Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that …
Skills: Guestroom Cleaning, Dusting, Vacuuming, Bathroom Cleaning, Linen Management
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Company Description Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Ka’aba. This 86-story hotel, one of the world’s tallest, is the focal point of the A…
Skills: AV Operations, Technical Management, Team Leadership, Budget Management, Vendor Management
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah…
Skills: Electrical Maintenance, Furniture Repair, Basic Repair, Technical Troubleshooting, Computer Literacy
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, maki…
Skills: Digital Marketing Strategy, Luxury Brand Positioning, E-commerce Management, Public Relations, Social Media Strategy
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Company Description “A passion for perfection” Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that …
Skills: Guest Relations, Interpersonal Skills, Problem Solving, Teamwork, Micros System
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, J…
Skills: Customer Service, Cultural Diversity Appreciation, Attention To Detail, Deep Cleaning, Furniture Polishing
Marriott International Hotels, Inc.Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
JOB SUMMARY Manages rooms and function space inventory and ensures inventory is allocated and restricted properly to maximize revenue and profits for hotels in the market. Responsible for building rates, packages and hot…
Skills: Revenue Management, Demand Forecasting, Inventory Management, Pricing Strategy, Financial Analysis
Marriott International Hotels, Inc.Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
POSITION SUMMARY Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes. Organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies…
Skills: Financial Recording, Account Reconciliation, Data Analysis, Payroll Reporting, Billing and Invoicing
Marriott International Hotels, Inc.Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
POSITION SUMMARY Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleani…
Skills: Quality Inspection, Staff Supervision, Room Status Management, Interdepartmental Coordination, Employee Training
Marriott International Hotels, Inc.Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas …
Skills: Housekeeping Management, Budget Management, Staff Supervision, Quality Inspection, Customer Service
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Company Description “A passion for perfection” Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that …
Skills: Guest Relations, Interpersonal Skills, Problem Solving, Teamwork, Micros POS
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Company Description “A passion for perfection” Swissôtel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that …
Skills: Guest Relations, Interpersonal Skills, Problem Solving, Teamwork, Micros POS
Marriott International Hotels, Inc.Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
JOB SUMMARY Functions as the strategic business leader of the property’s food and beverage/culinary operation, including Restaurants/Bars, Room Service and Banquets/Catering, where applicable. Position oversees the devel…
Skills: Strategic Planning, Financial Management, Customer Service, Resource Allocation, Human Resources Management
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Hostess, you’re not just providing food a…
Skills: Hospitality, Guest Relations, Food and Drink Service, Interpersonal Communication, Teamwork
Makkah Al Mukarramah, Makkah Region, Saudi Arabia · On-site
Company Description Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you b…
Skills: Revenue Management, Property Management Systems (PMS), Yield Management, Forecasting, Pricing Strategies
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Lead the Reservations Department to maximize room conversion and optimize availability through effective inventory control and system management. Collaborate with Revenue, Sales, and Front Office teams to ensure seamless guest experiences and accurate booking data.
Requires a Bachelor's degree in Hotel Management or Business and 3-5 years of experience in luxury hotel reservation management. Proficiency in Opera PMS and IDeaS is highly desirable, along with strong analytical skills and English fluency.
As a pioneer in the art of responsible hospitality, the Accor Group brings together more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations across 110 countries. While each brand has its own character, all share a common ambition — to keep innovating and redefining the art of hospitality.
At Mövenpick Hotel & Residence Hajar Tower Makkah, managed by Accor, you will join a diverse team of Heartists® committed to creating heartfelt, meaningful, and memorable experiences for our guests.
Located just steps away from the Holy Kaaba within the Clock Tower, our 41-storey hotel offers premium accommodation, blessed views, and world-class dining venues, welcoming guests from across the globe — particularly during the sacred seasons of Hajj, Ramadan, and Umrah.
At Accor, hospitality is a work of heart. Join us and become a Heartist®.
Position Title: Director of Reservations
Department: Revenue Management & Reservations
Reports To: Director of Revenue Management
Location: Mövenpick Hotel & Residence Hajar Tower Makkah
Hotel Brand: Mövenpick by Accor
The Director of Reservations is responsible for leading the Reservations Department and ensuring the effective management of room reservations, inventory control, and reservation systems to maximize conversion, optimize room availability, and deliver exceptional service.
The role works closely with the Director of Revenue Management, Sales, Front Office, Revenue, and Distribution teams to ensure reservation accuracy, inventory integrity, and seamless guest experiences, particularly during high-demand periods including Hajj, Ramadan, and Umrah.
Reservations Operations
* Lead and manage the daily operations of the Reservations Department.
* Ensure all reservations are processed accurately and within brand standards.
* Maintain reservation quality, guest communication, and response times.
* Supervise reservation team and ensure service excellence.
* Monitor reservation queues and booking turnaround times.
* Handle VIP, group, and complex reservation requests.
Ensure reservation policies are consistently followed.
Inventory & Availability Management
Manage room inventory in coordination with the Revenue Management team.
* Ensure room availability is accurately reflected across all booking channels.
* Monitor room allocation, restrictions, stop-sell periods, and overbooking levels.
* Coordinate room releases during Hajj, Ramadan, and peak demand periods.
* Ensure rate codes, packages, and promotions are loaded correctly.
Distribution Systems
* Ensure accurate setup and maintenance of Opera PMS and Accor reservation systems.
* Coordinate with Distribution and Revenue teams regarding channel connectivity.
* Monitor reservation interfaces and system performance.
* Ensure reservation data integrity across all systems.
Revenue Support
* Support the Director of Revenue Management in implementing approved pricing strategies.
* Monitor pickup trends and booking pace.
* Prepare daily reservation and pickup reports.
* Identify unusual booking patterns and communicate them promptly.
* Assist with forecasting by providing reservation insights and booking trends.
Team Leadership
* Recruit, train, coach, and develop the Reservations team.
* Conduct performance evaluations and continuous coaching.
* Ensure compliance with Accor brand standards.
* Build a high-performing, guest-focused reservations team.
Cross Functional Collaboration
* Work closely with Front Office to ensure room readiness and arrival planning.
* Coordinate with Sales regarding group blocks and contracted allocations.
* Support Finance with reservation audits when required.
Collaborate with Marketing regarding promotional offers and campaigns.
Prepare daily pickup reports.
* Produce weekly reservation performance reports.
* Monitor booking pace against forecast.
* Track reservation conversion.
* Analyze booking source performance.
* Monitor cancellations and no-show trends.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
Offices: 82 rue Henri Farman, Issy-les-Moulineaux, Paris Region 92130, FR · 82 Rue Henry Farman, Issy-les-Moulineaux, IdF 92130, FR · 14, Jalan Jend. Sudirman, Jakarta Pusat, Jakarta 10220, ID · Av. Doutora Ruth Cardoso, 7815, Sao Paulo, SP 05425-070, BR
There are currently 105 open hospitality positions in Makkah Al Mukarramah, Saudi Arabia listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Accor, Hilton, Marriott International Hotels, Inc., Jumeirah, Waldorf Astoria Kuwait, among others. Browse the listings above to see every active employer.
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