Clinical Services Manager (12 Months Full -Time Contract)
Brisbane, Queensland, Australia · On-site
Mid level$630M raised
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Full-time
professional certificate
Posted 57d ago
Apply by Aug 17
~40 hrs/week
Responsibilities
The Clinical Services Manager promotes the Omnipod Insulin Management System to providers and patients to increase adoption and referrals. They manage patient training, conduct clinical education sessions, and collaborate with sales teams to meet commercial targets.
Requirements
Candidates must hold professional credentials such as CDE, APD, RN, or a science specialty and possess a valid driver's license. A minimum of 2 years of industry or commercial experience is strongly preferred.
Full job description
Job Summary
Overview: The Clinical Services Manager (CSM) will work in conjunction with the Territory Managers (TM), Customer Care and Inside Sales teams to meet the commercial and clinical needs in their State for the purpose of commencing patients on the Omnipod Insulin Management system, increasing referrals and sustaining patients on product
Job Title: Clinical Services Manager
Sales Manager/Supervisor: State Sales Lead
Status: Field Training Position
Overview:
The Clinical Services Manager (CSM) will work in conjunction with the Territory Managers (TM), Customer Care and Inside Sales teams to meet the commercial and clinical needs in their State for the purpose of commencing patients on the Omnipod Insulin Management system, increasing referrals and sustaining patients on product
Responsibilities:
Promotes the benefits of insulin pump therapy and sells the Omnipod Insulin Management System to providers and patients in group and/or individual sessions or as a continuing education offering increasing Omnipod adoption in accounts. Partner with accounts to ensure Omnipod is offered as a 1st choice alternative to MDI
Work with TMs to achieve/exceed NCS Targets for the Territory/State
Manages patient training with clinics and is able to conduct patient training based on business needs of territory and timeliness of training
Working with the TMs to implement Sales & Marketing plans at a Territory/State level
Works in conjunction with Sales, Customer Care and Inside sales to achieve sales goals
Ability to explain the patient pathway on how to access Omnipod through private and subscription pathways
Assists with events such as pump clinics, pump support groups, info sessions, in-the office educational events, patient info nights, vendor days, etc
Support target accounts, new and existing accounts and diabetes marketplace partnerships
Builds loyalty & trust by delivering meaningful clinical education and value-based discussions
Records calls in Salesforce
Assists with providing regular product demos to patients in person and virtually
•Facilitates product training/certification for new and existing Endocrinologists, Nurse Practitioners (NP) and Certified Pod Trainers (CPT) as required
Provides field feedback/intel to TM and State Sales Lead on field-based training of customers and HCPs
Ability to perform administrative duties
Manages boot stock ordering and event planning with Marketing
Perform other duties as assigned
Education and Experience
Minimum Requirements:
Current professional credentials and/or certifications are mandatory: i.e. Certified Diabetes Educator (CDE), Accredited Practicing Dietitian (APD) or Registered Nurse (RN), or Science specialties
Prior industry/commercial experience strongly preferred. (Minimum of 2 years of experience)
Professional and polished presentation skills
Strong interpersonal communications, both oral and written
Ability to work Independently, needs minimal direction; extremely flexible and with good business acumen
Credibility and contacts within the diabetes community
Proficiency with computers
Other requirements :
Valid driver’s license required
This position requires business travel by car or air throughout Queensland
Must reside within Brisbane region
Overnight travel will be required. (2 – 5 Days per month)
Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod® product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating.
We are looking for highly motivated, performance driven individuals to be a part of our expanding team. We do this by hiring amazing people guided by shared values who exceed customer expectations. Our continued success depends on it!
Insulet Corporation (NASDAQ: PODD), headquartered in Massachusetts, is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions through its Omnipod product platform. The Omnipod Insulin Management System provides a unique alternative to traditional insulin delivery methods. With its simple, wearable design, the tubeless disposable Pod provides up to three days of non-stop insulin delivery, without the need to see or handle a needle. Insulet’s flagship innovation, the Omnipod 5 Automated Insulin Delivery System, integrates with a continuous glucose monitor to manage blood sugar with no multiple daily injections, zero fingersticks, and can be controlled by a compatible personal smartphone in the U.S. or by the Omnipod 5 Controller. Omnipod products are offered in 25 countries around the globe.
HIRING SCAM ALERT
Recently, individuals impersonating Insulet Human Resources members have offered fraudulent interviews and job offers to unsuspecting candidates. To help protect you from these scam artists, please be aware that:
• Insulet will never interview a candidate over RingCentral, similar messaging apps or social media (i.e. Google Hangouts, WhatsApp, Facebook Messenger, etc.), or via text message.
• Insulet will never send a company check or ask an applicant to pay a fee or purchase at home work/training materials in connection with an application for employment.
• Insulet will never provide excess money to an applicant and ask the applicant to write a check for repayment.
If you have any doubt about a job offer or any other communication purporting to come from Insulet, please reach out to us directly at 978-600-7000.
If you receive any type of communication on behalf of Insulet that seems inappropriate or suspicious, please report this activity to: www.iC3.gov or www.stopfraud.gov.
Offices: 100 Nagog Park, Acton, Massachusetts 01720, US · 245 Hammersmith Road, 6th Floor, London, England W6 8DL, GB · 1540 Cornwall Road, Suite 201, Oakville, Ontario L6J 7W5, CA · 9276 Scranton Rd, San Diego, California 92121, US
Medical DevicesDiabetic ManagementBiotechnologyMedical SupplyAdvanced Manufacturingand Medical Supply ChainHealth CareMedical DeviceDiabetesBiotechnology
How many Healthcare jobs are open in Brisbane, Australia right now?
There are currently 198 open healthcare positions in Brisbane, Australia listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Healthcare roles in Brisbane, Australia?
Companies currently hiring include St Vincent's Health Australia, Abano Healthcare Group, Ramsay Health Care, Early Start Australia, National Dental Care, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Healthcare jobs in Brisbane, Australia?
Yes — 59 of the 198 open healthcare positions offer remote or hybrid work (21 remote, 38 hybrid).
How do I apply for Healthcare jobs in Brisbane, Australia?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.