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The role involves providing administrative support to the Water Regulations team, including managing correspondence and maintaining the regulations database. Key tasks include booking appointments for engineers, monitoring mailboxes, and chasing customers for remedial works.
Candidates must have experience in an administrative role with excellent computer and database skills. Strong customer service abilities and the flexibility to adapt to tight deadlines are required.
Water Regulations Technical Coordinator
Circa £10,474 dependent on skills and experience – based on 15 hours a week
Permanent, part-time – 15 hours, 2 days per week or spread over 3 days
Norwich – Hybrid working
Dive into a world of opportunity and join our team!
We are looking for a Water Regulations Technical Coordinator to join our Water Regulations team on a part-time basis.
You will support the delivery of Anglian Water Fittings Regulation Compliance, within the Anglian Water region, through effective administration of the Water Regulations team.
This role is responsible for administering day to day correspondence e.g. letters and emails within specified service levels. You will maintain the Water Regulations database to ensure details are accurate and current in respect to inspections undertaken, contact details, and correspondence.
Key responsibilities
Provide a telephone support service to Water Regulations Engineers and Industrial / Commercial customers
Monitor the Water Regulations team mailbox
Administer approval of Regulation 5 Drawings through the Engineers
Book appointments with customers for Engineers and re-inspections
Compile Inspection reports and send to customers whilst remaining compliant with Market Reform
Chase customers for completion of remedial works
Liaise with other Technical Coordinators to ensure that inspections are booked in and carried out on the Anglian Water sites
Drive a culture of continuous improvement in Health & Safety, ensuring consistent standards are maintained
We invest in our people - as a valued employee, you’ll be entitled to:
Personal private health care
Generous double match pension – contribute 7% and Anglian Water will contribute 14%, giving a total contribution of 21%
24-hour Virtual GP service for you and your household
25 days annual leave – rising with length of service and the ability to buy more
Life assurance (up to 8 x salary)
Personal accident cover (up to 5 x salary)
Excellent family friendly policies, such as 26 weeks full pay for maternity / adoption leave, as well as 4 weeks paid paternity / partner leave. Opportunity for shared parental pay
Bonus scheme
Flexible benefits and working culture to support your wellbeing and lifestyle.
What does it take to be successful?
Experience of working within an administrative role
Excellent computer literacy and database skills
Able to work to tight deadlines
Good customer service skills
Flexible, with the ability to adapt and challenge
Inclusion at Anglian Water:
Inclusion is for everyone and we are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an environment where all our colleagues feel they belong.
Closing date: 29th June 2026
#loveeverydrop
Anglian Water supply water and water recycling services to more than six million domestic and business customers in the east of England and Hartlepool. Our services are at the heart of every single family and community in our region. We clean water to the highest standard, deliver it to millions of homes, and carefully manage it to ensure it never runs out. We’re the largest water and water recycling company in England and Wales by geographic area. We’re also one of the driest regions in the country, with just 600 millimetres of rain each year, on average a third less than the rest of England. In fact some areas have a lower annual rainfall than Jerusalem. That’s why it’s vital that we look after the water that we’ve got.
Offices: Lancaster House, Huntingdon, PE29 6XU, GB · 3 Lancaster Road, Hartlepool, England TS24 8LW, GB · Rutland Water, Oakham, LE15 8QL, GB · Grafham Water, Huntingdon, PE28 0BH, GB · Alton Water, Ipswich, IP9 2RY, GB
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