Service Manager Location: 1250 Elgin IL Working hours: DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of di…
Skills: Diesel Engine Repair, Team Management, KPI Management, Troubleshooting, Electrical Systems
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Full-time
high school
Posted 46d ago
~40 hrs/week
Responsibilities
The Service Manager oversees shop and field technicians, managing scheduling, quoting, and invoicing for engine repairs and modifications. They are responsible for ensuring high-quality customer service and maintaining operational efficiencies within the workshop.
Requirements
Candidates must have a high school diploma and at least 5 years of experience in both management and the diesel industry. Proficiency in 12/24-volt electrical systems and diesel fuel system troubleshooting is required.
Full job description
Service Manager
Location: 1250 Elgin IL
Working hours:
DEUTZ is one of the world’s leading manufacturers of innovative drive systems. Its core competences are the development, production, distribution and servicing of diesel, gas and electric drivetrains for professional applications that is used in construction equipment, agricultural machinery, material handling equipment, stationary equipment, commercial vehicles, rail vehicles and other applications.
Job Summary
Job Code: 60002597
Job Title: Service Manager
FLSA Status: Exempt
Reports to: Branch Manager
Position Summary
The Service Manager will assist and repair the shop and the field. This role will also perform testing and modifications of new and used engines. The Service Manager will manage Field Technician’s job performance using KPIs, service software, customer feedback, and training. The Service Manager will be expected to deliver high-quality customer service and represent the DEUTZ brand professionally. The ideal candidate must have a consistent willingness to increase their personal knowledge about our business, our products, our markets, and the customers we serve. Additionally, the ideal candidate must be a self-motivated individual with a results-driven attitude and a strong willingness to provide leadership by fostering a safe working environment while ensuring operational efficiencies are all met.
Essential Duties and Responsibilities
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Manage shop and field technicians; schedule, quote, and invoice all service jobs in a timely manner
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Oversee all Workshop and Field activities, including all required documentation per job
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Procurement of parts and materials needed for Workshop and Field activities.
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Work directly with sales and project management team members on value-add products and modifications to new engine packages.
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Perform inspection and failure analysis of damaged engines and communicate required repairs with customers.
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Repair engines damaged by shipping and handling.
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Perform dynamometer testing of engines, as required.
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Perform engine modifications by removing and adding external engine components, as required.
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Supervise assembly and testing of value-added engine packages.
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Work directly with Material Coordinator and Material Planner on requirements for assembly projects.
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Assist with the development and continuous improvement of line layout, equipment needs, and assembly processes for value add and shop repairs.
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Maintain specialty tooling workshop and field requirements per DEUTZ AG expectations.
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Position will require the ability to perform in a fast-paced environment, meet deadlines, and work well under pressure
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Report field activities and gather/refine ideas on how to improve DEUTZ products and policies.
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Assist in engine application/installation inspection.
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Train and assist in technical training of personnel at Distributors, Dealers, OEMs, Rental companies, and End Users.
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Handle all administrative issues business-likely, including call reports, itineraries, expense reports, budgets, forecasts, and other requests for action or information.
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Other duties may be assigned as required.
Other Qualifications
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Proficient with 12- and 24-volt electrical systems.
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Strong understanding of Diesel engine fuel system
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Must be well-versed in troubleshooting engine problems.
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Ability to understand and follow detailed assembly procedures.
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Understanding torque values and special procedures during engine assembly.
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Ability to operate a forklift and overhead crane.
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Ability to work with hand and power tools.
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Ability to manage more than one territory and handle multiple tasks efficiently
Supervisory Responsibility
Leads a team
Travel Requirements
Anticipated domestic and international travel is approximately 10-25% depending on business needs.
Minimum Requirements
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High School Diploma
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5 Years management experience
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Minimum of 5 years’ experience in diesel industry
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Strong ability to carry out tasks and job descriptions with a maximum degree of quality and no supervision.
Preferred Requirements
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Successful completion of all DEUTZ Training Classes
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Computer knowledge in (MS Office, Word, Excel) SAP, and Field Aware is a plus
Physical Requirements
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Manufacturing assembly and warehouse environments. Subject to noise, dust, diesel fuel, oil, and extreme hot/cold temperatures. No A/C.
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If an employee is in the office area, the noise level in the work environment is usually quiet to moderate.
EEO Statement DEUTZ is an equal opportunity employer and considers all applicants for employment based on merit, competence, performance, and business needs. We do not discriminate on the bases of any status protected under federal, state, or local law. Applicants will be considered regardless of their race, color, sex, gender identity or expression, age, religion, creed, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state, or local law. In addition to complying with all applicable laws, DEUTZ also has a strong corporate commitment to inclusion.
Since its foundation in the year 1864, DEUTZ has stood for pioneering spirit, passion and innovative power. From the time we first invented the internal combustion engine we‘ve been improving it day by day.
We are the forerunner in the development of environmentally-friendly and efficient drive technologies. Our customer-specific solutions provide lasting quality and reliable power with economical overall costs.
Together with our partners, we are already developing today the technologies for the requirements of tomorrow.
Contact us via [email protected]
Imprint: https://www.deutz.com/en/imprint
Privacy policy: https://www.deutz.com/en/privacy-policy
Offices: Ottostr. 1, Köln, Nordrhein Westfalen 51149, DE
How many Engineering jobs are open in Elgin, IL right now?
There are currently 65 open engineering positions in Elgin, IL listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Engineering roles in Elgin, IL?
Companies currently hiring include Motorola Solutions, Flender, Great Lakes Service, Pregis, Circle K, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Engineering jobs in Elgin, IL?
Yes — 3 of the 65 open engineering positions offer remote or hybrid work (0 remote, 3 hybrid).
How do I apply for Engineering jobs in Elgin, IL?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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