Sandton, Gauteng, South Africa · On-site
Role Purpose The Seller Relations Specialist is the primary point of contact between Leroy Merlin South Africa and its marketplace partners. The role is dedicated to enabling seller success by providing structured onboar…
Skills: Seller Onboarding, Performance Management, Catalogue Quality Management, Data Analysis, Advanced Excel
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The Seller Relations Specialist serves as the primary contact for marketplace partners, managing their onboarding and ongoing performance. They are responsible for maintaining catalogue quality, optimizing seller growth, and developing training materials and SOPs.
Candidates must have a Grade 12/Matric qualification and 2-3 years of experience managing third-party sellers on platforms like Mirakl, Amazon, or Takealot. Proficiency in advanced Excel or Google Sheets and a proven track record of impacting annual GMV are required.
The Seller Relations Specialist is the primary point of contact between Leroy Merlin South Africa and its marketplace partners. The role is dedicated to enabling seller success by providing structured onboarding, ongoing support, and proactive performance management. Specialists ensure smooth partner integration, maintain catalogue quality, and drive seller growth through education and process optimization.
Guide new marketplace partners through registration, product listing, and their first sales.
Support sellers in creating and maintaining high-quality offers, ensuring price accuracy, stock synchronisation, and complete product attributes.
Monitor catalogue health and service level performance, identifying and escalating issues proactively.
Analyse seller performance by tracking GMV, take-rate, returns, and NPS using advanced Excel or Google Sheets.
Develop and maintain standard operating procedures (SOPs) and recommend automation opportunities to improve efficiency.
Create and support training initiatives, including webinars, training presentations, and partner enablement materials.
Build and maintain strong relationships with marketplace sellers, providing ongoing guidance and support.
Collaborate with internal teams to resolve operational issues and enhance the seller experience.
Grade 12/Matric (essential)
2–3 years managing third-party marketplace sellers on Mirakl, Amazon, Takealot, Magento, Shopify Marketplace, or similar.
Demonstrated impact on ≥ R10 m annual GMV (quote figures in your CV)
Advanced Excel or Google Sheets skills
Experience creating training materials or SOPs that improved seller performance.
Leroy Merlin is a major player in the global DIY market. We help people around the world with all their home improvement projects, from renovations and extensions, to decoration and repairs... We offer a wide range of DIY solutions that cover plumbing, lighting, heating, electricity, sanitation, security, cooking, gardening and much more. At Leroy Merlin, we believe that people are at the heart of any business. This commitment, based on our Human First strategy, has allowed us to be regularly reward by the “Great Place to Work” Institute and "Top Employers" Institute in different countries. Adapting to local markets and promoting partnerships are key drivers for Leroy Merlin. We believe that it's only by building long-lasting relationships that we can create value for everyone: our customers, co-workers, suppliers, local markets and stakeholders.
Offices: Rue Chanzy – Lezennes, Lille cedex 9, France 59712, FR · Avenida de la Vega, 2, Alcobendas, Community of Madrid 28108, ES · Rua Pascoal Pais 525, São Paulo, SP 04581-060, BR · aleja Jana Pawla II 82, Warsaw, MA 00-175, PL · Avenida Presidente Castelo Branco 6061, São Paulo, SP 05.034-000, BR
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