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Full-time
Quarterly Company-Wide Recharge Days, Flexible Work Environment, Peer-based Incentive Cheer Awards, Tuition Reimbursement Program
Posted 33d ago
~40 hrs/week
Responsibilities
The role focuses on planning and implementing application upgrades for on-premise and cloud-hosted clients. It involves collaborating with cross-functional teams to resolve software bugs and improve overall customer satisfaction.
Requirements
Candidates need strong SQL skills and a basic understanding of networking and operating system components like IIS and DNS. Excellent communication and technical documentation skills are required, with Azure certification being a plus.
Full job description
Ensuring successful delivery of application upgrades for on-premise and cloud-hosted clients.
Job Description –
Participate in planning, design and implementation activities.
Ensuring successful delivery of application upgrades for Onpremise and cloud-hosted clients.
Providing timely support to all clients post-upgrade and ensuring that every email and case is attended to and resolved as soon as possible by following the escalation process.
Share knowledge and practical experience related to product/technical skills to continually improve the capability and effectiveness of the Services teams.
Provide accurate information to the Development team, as needed, to allow them to correct the software without having to refer to the originating customer
Collaborate with other departments such as Support operations, Engineering, QA, and IT to improve overall customer satisfaction objectives
Identifying, documenting, and discussing the known issues/bugs in the program meeting with various stakeholders and ensuring that the known issues/bugs are fixed with the subsequent release.
Resolving problems & issues within pre-set timelines, thereby developing the knowledge base and ensuring that the issue does not repeat.
Participates in teams and special projects to improve product, service quality and client satisfaction.
Required skills -
Excellent verbal and written communication, organizational, interpersonal, and time-management skills with the ability to multi-task and prioritize own work.
Good understanding of SQL DDL & DML queries, SQL server Backups.
Good analytical and problem-solving skills.
Basic understanding of operating system, IIS, DNS, DHCP, AD.
Excellent Documentation and Technical writing skills.
Good to have Azure Fundamentals certification.
Benefits
Veradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work. Through our generous benefits package with an emphasis on work/life balance, we give our employees the opportunity to allow their careers to flourish.
Quarterly Company-Wide Recharge Days
Flexible Work Environment (Hybrid)
Peer-based incentive “Cheer” awards
Tuition Reimbursement Program
To know more about the benefits and culture at Veradigm, please visit the links mentioned below: -
Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.
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Driving value through its unique combination of platforms, data, expertise, connectivity, and scale.
Industry
Hospitals and Health Care
Company size
1,001-5,000 employees
Headquarters
Chicago, IL
LinkedIn followers
179,612
Total funding
$175M
Veradigm is an integrated data systems and services company that combines data-driven clinical insights with actionable tools to help healthcare stakeholders improve the quality, efficiency, and value of healthcare delivery—these stakeholders include biopharma, health plans, healthcare providers, network partners, and most importantly, the patients they serve.
We build solutions that are designed to help healthcare stakeholders to improve patient lives through data driven insights. We are dedicated to simplifying the complicated healthcare system with next-generation technology and solutions, transforming healthcare from the point-of-patient care to everyday life. As a result, Veradigm attracts leaders in healthcare, technology, and innovation, seeking to work with us to deliver insights and solutions to the benefit the healthcare ecosystem with the objective being to improve healthcare quality while lowering the cost of healthcare.
Veradigm is an organization comprised of passionate and energetic people whose everyday focus is on helping all healthcare stakeholders drive the best care possible for healthier communities. We believe diversity is the foundation of innovation, and we are dedicated to fostering an inclusive environment that supports the talents of all people.
Offices: 222 Merchandise Mart Plaza, Suite 2024, Chicago, IL 60654, US · 305 Church at North Hills Street, Raleigh, NC 27609 , US
HospitalInformation TechnologyData IntegrationHealth CareInformation ServicesSecurityAnalyticsElectronic Health Record (EHR)
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