Job TitleTeam Lead HR Operations 1st line Job Description Team Lead HR Service Desk (Hybrid Role) Role Purpose The Team Lead HR Service Desk is responsible for ensuring the effective delivery of HR services by leading th…
Skills: Team leadership, HR operations, Service desk management, SLA management, KPI monitoring
Klantenservice Medewerker | Van Hoeckel, Sligro | 36 uur per week Hoofdkantoor Veghel | 36 uur per week verdeeld over 5 dagen "Jij maakt het verschil voor onze zorgklanten. Met jouw service en oplossingsgerichtheid zorg …
Skills: Customer service, Communication, Problem solving, Order processing, Administrative support
Job TitleService Support Specialist Job Description Met trots delen wij dat vanaf 1 april 2026 Warehousing Solutions van Bastian Solutions, Vanderlande en viastore onder één gezamenlijke merknaam verdergaan: Toyota Autom…
Facilitair Medewerker Bedrijfskantine Veghel | 24 uur "Jij zorgt voor een schone, gastvrije omgeving waar collega’s iedere dag graag samenkomen." ✅ Afwisselend werk in de kantine, keuken en facilitaire ondersteuning ✅ Va…
Job TitleService Project Manager Distribution Job Description As a Service Project Manager, you are responsible for planning, coordinating, and executing customer RMR (Retrofit, Modifications and Revisions) projects from…
Job TitleService desk front officer Job Description Effective April 1, 2026, Toyota Automated Logistics brings together Bastian Solutions, Vanderlande’s warehousing business, and viastore under one unified brand. During …
Skills: Incident Management, Customer Service, PLC Analysis, ITIL, Control Systems
Job TitleControl Support Engineer Job Description At a glance: As a Controls Support Engineer, you are a technical problem-solver for our customers. Your main tasks include quickly resolving system errors, tracking incid…
Skills: Technical problem-solving, Incident management, Root cause analysis, SQL, PLSQL
Bijbaan Non-Food Veghel | zaterdag “Houd de winkel strak, help klanten snel en werk samen in een gezellig team.” ✅ Jij bepaalt wanneer en hoeveel je werkt, passend bij jouw leven ✅ Werken in een hecht team met een fijne …
Ben jij die vriendelijke, behulpzame en betrokken gastvrouw / gastheer die graag de leden verwelkomt? Heb jij oog voor service en gastvrijheid, en vind je het belangrijk om de club netjes opgeruimd en schoon te houden vo…
Job Details We are looking for 3 Employee customer service - we have 1 FTE and 2 part time positions available. Responsibilities: as a Customer Service Employee, you will be managing the daily operations for our pharmace…
Skills: Order Entry, Inventory Management, Invoicing, Complaint Handling, Shipment Coordination
Dit ga je doen Ben jij een filiaalmanager in de dop en wil je aan de slag bij een van de leukste en succesvolste winkelketens van Nederland? Dan is Kruidvat dé plek waar jij je ondernemerstalenten kunt ontwikkelen. Samen…
Skills: Retail management, Team leadership, Customer service, Commercial awareness, Communication
Dit ga je doen Ben jij een filiaalmanager in de dop en wil je aan de slag bij een van de leukste en succesvolste winkelketens van Nederland? Dan is Kruidvat dé plek waar jij je ondernemerstalenten kunt ontwikkelen. Samen…
Bijbaan Kassamedewerker Veghel | Donderdagavond en zaterdag “Jij zorgt dat elke klant met een glimlach de deur uitgaat en rekent alles soepel af.” ✅ Jij bepaalt wanneer en hoeveel je werkt, passend bij jouw leven ✅ Veel …
Skills: Customer Service, Cash Handling, Scanning Products, Communication Skills, Accuracy
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Account Management, Order to Cash, 3PL Management, KPI Reporting, Strategic Forecasting
Job TitleService Quality Lead Job Description We are proud to present that as of April 1, 2026, Bastian Solutions, Vanderlande’s warehousing business, and viastore are unified under one brand: Toyota Automated Logistics.…
Skills: Service Quality Management, Root Cause Analysis, Stakeholder Management, Cross-functional Collaboration, 8D Methodology
Bijbaan Marketing Evenementen Veghel | 16 - 40 uur "Zorg jij ervoor dat onze evenementen en spaaracties soepel verlopen én klanten altijd snel geholpen worden? Dan pas jij perfect in ons Marketing Events-team." ✅ All-in …
Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you w…
Skills: Account Management, Order to Cash, 3PL Management, KPI Reporting, Strategic Forecasting
Voor onze Hedin Automotive vestiging in Veghel zijn wij op zoek naar een Vestigingsmanager. Naar iemand met net zo’n autohart als wij. Hier verkopen, onderhouden en repareren we personenauto's. Maar wat kun je precies ve…
Voor onze Hedin Automotive vestiging in Veghel zijn wij op zoek naar een Vestigingsmanager. Naar iemand met net zo’n autohart als wij. Hier verkopen, onderhouden en repareren we personenauto's. Maar wat kun je precies ve…
Bijbaan Geschenken/ Tintelingen Veghel | Flexibel “Help klanten het perfecte cadeau vinden en werk creatief in een inspirerende showroom.” ✅ Jij bepaalt wanneer en hoeveel je werkt, passend bij jouw leven ✅ Veel klantcon…
Skills: Customer Service, Sales, Advising, Quotation Preparation, Data Entry
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$5k–$6k/mo
Full-time
bachelor degree, postgraduate degree
40 vacation days, Flexible working hours, Hybrid workplace, Health and wellbeing budget, Commuting allowance, Working from home allowance
Posted 1d ago
Apply by Sep 30
~40 hrs/week
Responsibilities
The Team Lead HR Operations is responsible for leading the 1st line HR Service Desk team to ensure effective service delivery and high customer satisfaction. This role involves monitoring SLA performance, driving process improvements, and managing stakeholder relationships across the EMEA region.
Requirements
Candidates must possess a Bachelor's or Master's degree and proven experience in HR Operations or a Service Desk environment within an international organization. Strong leadership, analytical skills, and proficiency in HR systems like Workday or SAP SuccessFactors are essential for this role.
Full job description
Job Title
Team Lead HR Operations 1st line
Job Description
Team Lead HR Service Desk (Hybrid Role)
Role Purpose
The Team Lead HR Service Desk is responsible for ensuring the effective delivery of HR services by leading the Service Desk team while actively analysing SLA performance, KPIs, backlog trends, and recurring issues to identify improvement opportunities. The role combines people leadership and process ownership to drive service excellence and alignment with the global HR operating model and processes. The position operates as a hybrid role (3 days in the office min).
Your department Your 1st line operational team is positioned within the Global HR Shared Services department and reports directly and functionally into the Global HR Service Desk Lead (location Veghel - The Netherlands), who reports into the Global Head of Regional HR and Global HR Services within Global HR.
You deliver 1st line HR services (query and transaction resolution) to all Vanderlande employees and managers within the EMEA region. Your team plays a key role in the satisfaction of our customers as they have regular contact for 1st line support.
We continuously improve our service environment that drives performance in the areas of customer satisfaction, knowledge creation, technical expertise, process improvement and timeliness of support delivery.
Key responsibilities:
Team Leadership & People Management (Primary Focus)
Lead, coach, and develop a team of HR Service Agents (16 employees located in NL, UK, ES, ME, DE) to deliver high-quality support.
Set clear performance expectations and monitor team KPIs (e.g., SLA adherence, quality, customer satisfaction).
Conduct regular 1:1s, performance reviews, and development planning.
Foster a high-performance, customer-centric, and continuous improvement culture.
Act as the first escalation point for complex or sensitive HR cases.
Support workforce planning, scheduling, and workload distribution.
Service Delivery
Deliver HR services in line with defined processes and service level agreements.
Translate operational insights into practical actions that improve service quality, efficiency, and team performance.
Promote structured ways of working by clarifying processes, priorities, and handover points.
Ensure accuracy, completeness, and compliance in all transactions.
Provide guidance and support to team members on case handling and policy interpretation.
Contribute directly to achieving operational targets and service desk performance.
Process Management & Continuous Improvement
Drive alignment of global processes and local needs within the global HR service delivery model.
Identify, prioritize, and implement process improvements to increase efficiency and service quality.
Drive maintenance and continuous improvement of knowledge base documentation.
Support the implementation of new tools, systems, and processes.
Ensure standardization and consistency in ways of working across the team.
Support continuous improvement by proactively identifying bottlenecks and proposing solutions.
Stakeholder Management
Act as key interface between the HR Service Desk, HR Partners, and Functions (Centers of Expertise).
Ensure clear and professional communication with internal stakeholders and employees.
Support change initiatives and effectively communicate updates to the team and stakeholders.
Performance Monitoring & Reporting
Monitor service performance using relevant metrics and dashboards.
Analyze SLA performance, KPIs, backlog trends, and recurring issues to identify improvement opportunities based on data and feedback.
Report on team performance and provide insights to management.
What you bring
You are a successful team lead with proven ability to lead and motivate an operational team with an operational excellence mindset to perform every day better. You are a hands-on leader with a strong operational mindset, capable of driving team performance while maintaining close involvement in service delivery. You can handle organizational change well with regards to professionalizing global ways of working and behavioral aspects of services.
Skills & Competencies
You have a Bachelor's or Master's level of performance.
Experience in working in an international environment and proven experience of operating within a Service Delivery Model.
Relevant experience in HR Operations or HR Service Desk environment.
Strong people leadership and coaching capabilities.
Experience working within a global or matrix organization is preferred.
Solid understanding of HR processes and employee lifecycle.
Customer-focused with a strong service mindset.
Analytical with the ability to translate data into actionable improvements.
Strong stakeholder management and communication skills.
Ability to balance strategic priorities with operational execution.
Continuous improvement mindset.
You have excellent communication skills in English both verbally and in writing (in Dutch is a plus).
Systems & Tools
Experience with HR systems (e.g., Workday, SAP SuccessFactors or equivalent).
Experience with case management tools.
Proficient in Microsoft Office (Excel, PowerPoint, Teams).
Success Measures
Achievement of service levels and KPIs
Service quality and accuracy
Employee and stakeholder satisfaction
Implementation of process improvements
Team engagement and development
What we offer
We offer a position in an international and professional working environment with room for personal development and growth.
This position offers a competitive salary range of € 4.900 to € 5.900 gross per month (excluding 8% holiday allowance).
On top of your fixed salary, you’ll receive the following secondary benefits:
40 vacation days (20 statutory days and a flexible budget worth 20 days)
Flexible working hours
A hybrid workplace (40% working from home and 60% in the office)
A Health & Wellbeing budget worth € 300 per calendar year.
Commuting allowance, including full reimbursement of travel by public transport
Working from home allowance
Collective pension scheme and discount on additional health insurance
On-site company health centres with a gym, physiotherapists and occupational therapists
Vanderlande Academy and training facilities to boost your skills
A variety in Vanderlande Network communities and initiatives
About Vanderlande
Vanderlande is headquartered in Veghel, with a global team and worldwide impact. We design and deliver automated logistics systems for airports and distribution (parcel) operations. We're part of Toyota Industries Corporation. Warehouse automation sits within TAL (Toyota Automated Logistics), a separate organization within the group.
Ready to apply?
Are you interested in this position? Apply directly via our careers page with your CV. Questions about this role? Contact Carlijn Kneepkens (Recruiter) at carlijn.kneepkens@vanderlande.com.
Diversity & inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Vanderlande is the long-term partner of choice for the world’s leading airports and distribution operators – delivering automation solutions, operational software, and lifecycle services that drive performance, reliability, and sustainable growth.
Vanderlande empowers the world’s most demanding airports and distribution operations to move faster, smarter, and more sustainably. As a trusted long-term partner, Vanderlande designs, delivers, and manages end-to-end logistics automation — combining best-in-class mechanical systems with cyber-secure operational software and data-driven services that keep mission-critical infrastructure performing at its peak.
Serving the world’s top 50 airports and the largest parcel and e-commerce distribution networks globally, including partnerships with industry leaders such as UPS, DHL, FedEx, and GeoPost.Vanderlande brings unmatched operational intimacy to every engagement. Customers choose Vanderlande not only for the longevity and reliability of its solutions, but for its proven commitment to project delivery: when challenges arise, Vanderlande leans in.
Founded in 1949 and part of Toyota Industries Corporation, Vanderlande combines seven decades of engineering excellence with a forward-looking approach to digital innovation and sustainability — continually reducing the energy footprint of its systems and making responsible choices across its global supply chain. With nearly 10,000 employees and revenues approaching €3 billion, Vanderlande operates across Europe, the Middle East, North America, and Asia-Pacific, delivering solutions that move people, goods, and possibilities forward.
Offices: Vanderlandelaan 2, Veghel, Noord Brabant 5466 RB, NL · Pune Saswad Road, Haveli, Maharashtra 412308, IN · Geisweider Straße 110, Siegen, Noordrijn-Westfalen 57078, DE · Krefelder Straße 699, Mönchengladbach, Noordrijn-Westfalen, DE · Carrer de la Rasa, 24, Santpedor, Catalonia 08251, ES
project managementsolution providerown product developmentsoftware developmentBaggage handling systemsparcellogistic process automationLogistics & supply chainand data solutionsWarehouse Automation
How many Customer Service & Support jobs are open in Veghel, Netherlands right now?
There are currently 25 open customer service & support positions in Veghel, Netherlands listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Veghel, Netherlands?
Companies currently hiring include Sligro Food Group, Toyota Automated Logistics, AS Watson, AmerisourceBergen, Cencora, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Veghel, Netherlands?
Yes — 9 of the 25 open customer service & support positions offer remote or hybrid work (0 remote, 9 hybrid).
How do I apply for Customer Service & Support jobs in Veghel, Netherlands?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.