Customer Service & Support Jobs in Phang-nga, Thailand (Now Hiring) — 8 open

Job Location:

Avani+ Khao Lak Resort



At Avani, we’re all about finding that perfect balance — between cool and kind, design and function, service and privacy. We’ve built our hotels and resorts around this philosophy: vibrant social spaces that vibe with the day, stylish rooms that simply work, and honest, locally inspired food. We embrace an upbeat service culture that genuinely respects the art of hospitality.

With a growing portfolio across Europe, the Middle East, Asia, Africa, and Australia, Avani is a brand on the move. If you take real pride in the little things — and believe that a warm welcome and a genuine smile make all the difference — you’ll fit right in here.

• Providing overall leadership and management of Events hosted by the hotel.
• To interact with guests, suppliers, and other partners as required to ensure maximum guest satisfaction and maximize the returns to the hotel
• To motivate and supervise all employees involved in the provision of events service, and ensure that the service they deliver is in line with the best Avani service standards.
• To be aware of the best external competitor offerings in the local market, and to continually work with hotel colleagues to improve our own offerings with the goal of being the best in the market for creativity, service, choice, and value for money.
• Coordinates with the purchasing department of the hotel for specific purchasing requirements relating to the Banqueting Department.
• To be a sales champion for the hotel, generating and following up on business referrals and potential sales leads to maximize business for the hotel.
• To work with Sales & Marketing in respect of requests for inspection, or care of walk-in potential clients
• To assist in the design and implementation of attractive event packages and ways to promote them.
• Use established file and traces system to ensure consistency.
• To promptly respond to all messages, ensuring that all messages are returned within 4 hours.
• To ensure use of standardized form letters by all event Management Team as response to inquiries, tentative/definite bookings, thank you, cancellations and rebooking. Ensure appropriate letters are sent and filed.
• To have full knowledgeable of the following: Function room capacities and various set ups, available space and rental charges, Menus and pricing, Guarantee policy Cancellation policy, Payment policy, Corkage fees, Miscellaneous pricing ( floral, entertainment, etc), Shipping /receiving policies
• Post Event – to contact clients after scheduled functions to ensure guest satisfaction and to solicit rebooking
• To monitor, handle and process all billing/ payment procedures according to Accounting standards.
• Ensure that you fully understand the business strategy and positioning of the Avani brand, and that you are able to effectively articulate this positioning in the marketplace.
• Maintain a personal up-to-date knowledge on all Avani product and service offerings, and the products, services, rates and new developments of key competitors, and an awareness of general industry trends.

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