Marriott International Hotels, Inc.Pathum Wan, Bangkok, Thailand · On-site
POSITION SUMMARY Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and r…
Skills: Reservation Management, Customer Service, Sales Techniques, Data Entry, Communication Skills
Marriott International Hotels, Inc.Pathum Wan, Bangkok, Thailand · On-site
POSITION SUMMARY – Assistant Manager, Sales – Catering Assist in driving catering sales activities to achieve revenue goals and maximize hotel profitability. Manage catering inquiries, prepare proposals, negotiate contra…
Skills: Catering Sales, Contract Negotiation, Client Relationship Management, Event Planning, Upselling
Pathum Wan, Bangkok, Thailand · On-site
บทบาทและความรับผิดชอบ JOB PURPOSETo Carry out all front of house guest service activities which includes but not limited to the following duties and any other reasonable duty as directed by your line management; Madame T…
Skills: Customer Service, English Communication, Thai Communication, Upselling, Cash Handling
Pathum Wan, Bangkok, Thailand · On-site
Build upon your classroom studies through our Hotel Internship Program opportunities. You will learn first-hand about a hotel's operations. Our Hotel Internship Program allows you to truly experience the industry from th…
Skills: Hotel Management, Hospitality Operations, Customer Service, Storytelling, Personalized Hospitality
Marriott International Hotels, Inc.
Pathum Wan, Bangkok, Thailand • On-site
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Process guest reservation requests, changes, and cancellations while maximizing revenue through sales techniques. Manage room blocks, billing accounts, and provide detailed information regarding property facilities and services.
Requires a high school diploma or GED equivalent and at least one year of related work experience. Candidates must possess professional communication skills and the ability to handle basic physical tasks.
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs, determine appropriate room type, and verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Communicate information regarding designated VIP reservations. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests by communicating with appropriate individual or department. Oversee accuracy of room blocks and reservations. Input group rooming lists using reservation systems, revise room blocks to maintain the required number of available rooms and keep organized files of all groups. Set-up proper billing accounts according to Accounting policies.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
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