Kuah, Kedah, Malaysia · On-site
POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties …
Skills: Team Leadership, Guest Service, Inventory Management, Staff Training, Scheduling
Kuah, Kedah, Malaysia · On-site
JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or …
Skills: Guest Relations, Property Operations, Hospitality Management, Conflict Resolution, Staff Supervision
Kuah, Kedah, Malaysia · On-site
JOB SUMMARY Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop a…
Skills: Total Quality Management, Quality Assurance, Process Improvement, Strategic Planning, Root Cause Analysis
Kuah, Kedah, Malaysia · On-site
POSITION SUMMARY – F&B and Event Service Expert Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – wit…
Skills: Guest Service, Event Planning, Food and Beverage Service, Communication, Teamwork
Kuah, Kedah, Malaysia · On-site
JOB SUMMARY Position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage and locker…
Skills: Spa Management, Budget Management, Customer Service, Employee Supervision, Inventory Management
Kuah, Kedah, Malaysia · On-site
JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas …
Skills: Housekeeping Management, Budget Management, Staff Supervision, Customer Service, Inventory Management
Kuah, Kedah, Malaysia · On-site
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to delive…
Skills: Guest Relations, Front Office Operations, Customer Service, Communication, Problem Solving
Kuah, Kedah, Malaysia · On-site
JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and …
Skills: Restaurant Management, Staff Supervision, Menu Planning, Sanitation Standards, Guest Relations
Kuah, Kedah, Malaysia · On-site
POSITION SUMMARY – F&B and Event Service Expert Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – wit…
Skills: Bartending, Event Service, Guest Relations, Table Setting, Communication
Kuah, Kedah, Malaysia · On-site
POSITION SUMMARY Loyalty Officer is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she is involved in all aspects of Elite…
Skills: Guest Engagement, Customer Relationship Management, Communication Skills, Conflict Resolution, Professional Etiquette
Kuah, Kedah, Malaysia · On-site
POSITION SUMMARY Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues. Perform preventive maintenance on tools and kitchen and mechanical room equipment, including …
Skills: Preventive Maintenance, Electrical Repair, Plumbing, HVAC, Painting
Kuah, Kedah, Malaysia · On-site
JOB SUMMARY The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all da…
Skills: Sales Solicitation, Relationship Management, Market Analysis, Revenue Maximization, Customer Service
Kuah, Kedah, Malaysia • On-site
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Supervise food and beverage staff to ensure optimum guest service and adherence to company quality standards. Manage daily operational duties including inventory, scheduling, staff coaching, and facility maintenance.
Requires a high school diploma or equivalent with at least two years of related work experience. Candidates must have at least one year of supervisory experience and the physical ability to lift up to 50 pounds.
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
View all jobs at Marriott International Hotels, Inc.There are currently 12 open customer service & support positions in Kuah, Malaysia listed on Clera. New openings are added daily as companies post roles.
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