Marriott International Hotels, Inc.Kuah, Kedah, Malaysia · On-site
POSITION SUMMARY As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high…
Skills: Guest Services, Anticipatory Service, Interpersonal Skills, Communication, Luxury Hospitality
Marriott International Hotels, Inc.Kuah, Kedah, Malaysia · On-site
POSITION SUMMARY – F&B and Event Service Expert Our jobs aren’t just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – wit…
Skills: Food and beverage service, Event service, Guest relations, Table setting, Communication
Marriott International Hotels, Inc.Kuah, Kedah, Malaysia · On-site
JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and …
Skills: Restaurant Management, Staff Supervision, Menu Planning, Sanitation Standards, Guest Relations
Marriott International Hotels, Inc.Kuah, Kedah, Malaysia · On-site
JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assi…
Skills: Restaurant Management, Staff Supervision, Customer Service, Menu Planning, Sanitation Standards
Marriott International Hotels, Inc.Kuah, Kedah, Malaysia · On-site
JOB SUMMARY Responsible for communicating the concept of Total Quality Management through advising, coaching, training, and facilitating. Position works with direct reports, General Managers, and other staff to develop a…
Skills: Total Quality Management, Quality Assurance, Process Improvement, Strategic Planning, Root Cause Analysis
Marriott International Hotels, Inc.Kuah, Kedah, Malaysia · On-site
JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or …
Skills: Guest Relations, Property Operations, Hospitality Management, Conflict Resolution, Customer Service
Marriott International Hotels, Inc.Kuah, Kedah, Malaysia · On-site
POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties …
Skills: Team Leadership, Inventory Management, Staff Training, Guest Relations, Quality Control
Marriott International Hotels, Inc.
Kuah, Kedah, Malaysia • On-site
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The Butler provides bespoke, personalized experiences to guests throughout their stay, acting as the primary face of the St. Regis Butler program. They are responsible for anticipating guest needs, coordinating with other hotel departments, and maintaining uncompromising service standards.
Candidates must have at least 6 months of related work experience and a high school diploma or G.E.D. equivalent. The role requires the physical ability to stand, walk, and lift up to 50 pounds, along with impeccable interpersonal skills.
As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.
The Butler provides bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay and upon departure, in partnership with other departments in the hotel operation. This includes coordinating efforts of Butler Valets, and verifying that other departments supporting butler services are equipped to meet guest needs. The Butler is key to building rapport with guests, proactively anticipate guest needs and acting upon them where possible.
While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Butler’s success is rooted in a deep passion for service, uncompromising standards, the ability to anticipate needs and impeccable interpersonal skills.
You will also be expected to create a safe workplace, follow company policies and procedures, uphold quality standards, and ensure your uniform, personal appearance, and communications are professional. Butler team members will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Butler team members – to get it right for our guests and our business each and every time.
Education: High school diploma or G.E.D. equivalent.
Supervisory Experience: No supervisory experience.
License or Certification: None
Related Work Experience: 6-months related work experience required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International Hotels, Inc. is a hospitality company based out of 10400 FERNWOOD RD, Bethesda, Maryland, United States.
Offices: 10400 FERNWOOD RD, Bethesda, Maryland 20817, US
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