Customer Service & Support Jobs in Hoofddorp, Netherlands (Now Hiring) — 123 open — Page 7

About the Role

Supports healthcare professionals in the daily use of digital tools for diabetes management.
We are looking for a Technical Support & Product Application Specialist to help hospitals and clinics understand, use and adopt our software solutions in their everyday clinical workflows.

The focus is on explaining how the software works, supporting users, demonstrating value and encouraging adoption, working closely with Sales and healthcare professionals.

Key Responsibilities

Software Usage & User Support

• Support healthcare professionals in the daily use of Abbott Diabetes Care software.
• Answer user questions related to functionalities, workflows and best practices and bridge between users and customer service.
• Act as the main point of contact for nurses, physicians and administrative staff for software‑related topics.
• Ensure users feel confident and comfortable using the system.
• Limited installation activities

Training, Demo & Adoption

• Deliver product demonstrations and user training sessions (on‑site and remote).
• Explain software features in a clear, practical and user‑friendly way.
• Support go‑live and early usage phases to drive adoption and engagement.
• Promote correct and effective use of the software to maximize customer value.

Customer Interaction & Sales Support

• Work closely with Sales and Account Managers during customer visits and presentations.
• Support commercial activities by explaining product benefits and use cases.
• Build strong, trust‑based relationships with healthcare professionals.
• Identify opportunities to increase usage and highlight additional solutions when relevant.

Feedback & Collaboration

• Collect feedback from users and share insights with internal teams.
• Report common questions, challenges and improvement opportunities.
• Collaborate with Customer Service and other internal stakeholders to ensure a positive customer experience.

Qualifications

Background & Education

• Bachelor’s degree or equivalent experience in a commercial, healthcare, life sciences or technical‑support field.
• Experience in customer‑facing roles such as:
  • product support
  • application specialist
  • sales support
  • customer success
  • medical device support

Technical Requirements (User‑Level)

• Comfortable using software applications and digital tools.
• Ability to quickly learn new systems and explain them to others.
• No advanced IT, programming or installation skills required.

Languages

• Good English skills.
• Fluent Dutch (spoken and written).

Skills & Personal Profile

• Strong communication and presentation skills.
• Customer‑oriented and confident interacting with healthcare professionals.
• Able to explain technical concepts in a simple, practical way.
• Commercial mindset with focus on adoption and customer satisfaction.
• Proactive, reliable and comfortable working independently in the field.

Experience

• 1–3 years of experience in a customer‑facing role involving software, digital tools or medical devices.
• Experience in healthcare is a strong plus, but not mandatory.

What We Offer

• A customer‑focused role at the intersection of product, sales and healthcare.
• Full training on Abbott Diabetes Care software solutions.
• Close collaboration with Sales and commercial teams.
• A dynamic, field‑based role with real impact on patient care.

Equal Opportunity Statement (Netherlands)

Abbott is an Equal Opportunity Employer. We welcome and encourage diversity in the workplace. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or protected veteran status.