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Portuguese-Speaking Customer Service Representative for Tobacco Giant in Greece
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Full-time
Fully Paid Relocation Package, Competitive Monthly Salary, Monthly Performance Bonus, Fully Paid Training, Health Insurance, 2 Extra Salaries Per Year
Posted 33d ago
~40 hrs/week
Remote in Funchal, Portugal
Responsibilities
Act as the first point of contact for customers via phone, email, and chat to handle inquiries regarding products and orders. Ensure high customer satisfaction by resolving issues efficiently and documenting interactions in internal systems.
Requirements
Candidates must be at least 21 years old with native or fluent Portuguese (C2) and good English (B2). Strong communication skills and basic computer proficiency are required, while previous customer service experience is an advantage.
Full job description
Mercier Consultancy is recruiting an Portuguese-speaking Customer Service Representative on behalf of a leading international company in the tobacco industry.
If you are passionate about customer service and want to work in an international environment, this is a unique opportunity to grow your career while living in one of Europe's most attractive destinations.
Your Responsibilities
As a Portuguese speaking Customer Service Representative, you will be the first point of contact for customers, providing professional support via phone, email, and chat. You will handle customer inquiries, provide information about services, and ensure an outstanding customer experience.
Key Responsibilities
Provide customer support via phone, email, and live chat.
Handle inquiries related to products, orders, deliveries, and after-sales services.
Resolve customer issues quickly, professionally, and efficiently.
Accurately document customer interactions using internal systems.
Collaborate with other departments to ensure timely issue resolution.
Meet quality and customer satisfaction targets.
Follow company procedures and comply with all applicable regulations.
Why Choose Greece?
Relocating to Greece means more than starting a new job—it means embracing an incredible lifestyle. With more than 300 days of sunshine each year, breathtaking beaches, crystal-clear waters, and a relaxed Mediterranean way of life, Greece offers an exceptional quality of life.
Spend your free time exploring the historic streets of Athens, enjoying the vibrant waterfront of Thessaloniki, discovering beautiful islands, or experiencing the country's world-famous hospitality and Mediterranean cuisine.
Greece offers an excellent work-life balance, a competitive cost of living compared to many other European countries, and endless opportunities to travel, enjoy outdoor activities, and meet people from around the world.
If you're looking to build an international career while experiencing life in one of Europe's most beautiful destinations, apply today with Mercier Consultancy and begin your next adventure in Greece!
Native or fluent Portuguese (C2 level).
Good English communication skills (B2 level or above).
Excellent communication and interpersonal skills.
Strong problem-solving abilities with a customer-focused mindset.
Good computer skills.
Previous customer service experience is an advantage but not essential.
How many Customer Service & Support jobs are open in Funchal, Portugal right now?
There are currently 30 open customer service & support positions in Funchal, Portugal listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Funchal, Portugal?
Companies currently hiring include Pestana Hotel Group, Worten Portugal, Belmond, Jerónimo Martins, TheHouseofMercier, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Funchal, Portugal?
Yes — 3 of the 30 open customer service & support positions offer remote or hybrid work (3 remote, 0 hybrid).
How do I apply for Customer Service & Support jobs in Funchal, Portugal?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.