IT - Specialist (Sales) - Opportunities for Protected Categories
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Full-time
Posted 56d ago
~40 hrs/week
Responsibilities
Deliver excellent customer service by understanding needs and presenting Apple products and services to drive ownership. Support peers by sharing product knowledge and contributing to an inclusive store environment.
Requirements
Candidates must be available to work flexible schedules including nights, weekends, and holidays. Proficiency in the local language is required, with a preference for those knowledgeable about Apple products.
Full job description
With equal skills and qualifications, candidates recognised as having a disability (categorie protette) will be given priority consideration.
Apple Retail is where the best of Apple comes together. We bring our expertise to help people do what they love, delivering an only-at-Apple experience. We believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work.
As a Specialist, you build brand loyalty and create owners of Apple products and services. You’re dedicated to selling and delivering a customer service experience that is unlike any other. A Specialist is curious — you ask questions to learn about our customers’ needs, customizing recommendations to enrich their lives.
Description
Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
Maintain accuracy and follow guidance.
Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Minimum Qualifications
You should have availability to work a schedule based on business needs that may include nights, weekends and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
You should also be proficient in the local language, both written and spoken (sign language supported).
Preferred Qualifications
Demonstrate knowledge of Apple products and services.
Personalise solutions based on customer needs, and effectively communicate them.
Work in a fast-paced environment, often supporting multiple customers at the same time.
Work in a team environment, demonstrating shared responsibility and accountability with other team members.
Be curious and open to learning from others and helping each other grow.
Learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
Be trusted with sensitive or confidential information, keeping with Apple’s core values.
Related keywords
Apple RetailCustomer ExperienceSales ProcessInclusion and DiversityProduct ZoneRetail SalesCustomer SupportBrand Loyalty
We’re a diverse collective of thinkers and doers, continually reimagining what’s possible to help us all do what we love in new ways. And the same innovation that goes into our products also applies to our practices — strengthening our commitment to leave the world better than we found it. This is where your work can make a difference in people’s lives. Including your own.
Apple is an equal opportunity employer that is committed to inclusion and diversity. Visit apple.com/careers to learn more.
Offices: 1 Apple Park Way, Cupertino, California 95014, US
How many Customer Service & Support jobs are open in Brescia, Italy right now?
There are currently 53 open customer service & support positions in Brescia, Italy listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Brescia, Italy?
Companies currently hiring include AUTO1 Group, Prestito24, Ambius, Cigierre Academy, Medi-Market Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Brescia, Italy?
Yes — 6 of the 53 open customer service & support positions offer remote or hybrid work (0 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in Brescia, Italy?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.