Customer Service & Support Jobs in Agrate Brianza, Italy (Now Hiring) — 8 open

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You’re responsible for completing process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups.

In this role, you will be based in Agrate but you will have to work on customer site as well as travels within Europe and outside Europe for Trainings or business purposes.

What you’ll do

• Provide process support, installation of Lam equipment at customer sites.
• Complete Design of Experiments (DOE) evaluations to characterize process window for new installations or modifications.
• Develop new processes for small variants to existing customer applications.
• Conduct experiments, collect, analyze data, generate reports, and provide recommendations.
• Collaborates with cross-functional teams and customers to understand their needs, technology roadmaps, process flow, requirements, and business challenges.
• Represent Lam to our valued customers and deliver exceptional customer satisfaction.
• Present technical and marketing materials with a win-win mindset to keep customers informed about products and services to address their needs.

Who we’re looking for

Minimum Qualifications:

• Masters of Science in Chemistry, Physics, Material Science, or related field; or Bachelors of Science with 2+ years of relevant work experience.
• Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
• Excellent communication, written, and verbal, and customer relationship skills.
• Italian and English langages are required
• Ability to work in a cleanroom environment, wearing personal protective safety equipment, or cleanroom suit, and on-call if needed.
• This is a graduate eligible role.

Preferred qualifications

• In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
• Foundational analytical, problem solving, and decision-making skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.