Yardi Support Specialist

Job Details: Level: Experienced, Job Location: Corporate Office - Farmington Hills - Farmington Hills, MI, Salary Range: Undisclosed, Job Category: Business Development,
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Join our team as a Yardi Support Specialist, where you’ll serve as a key resource for troubleshooting system issues and supporting end users across the organization. In this role, you’ll manage support tickets, assist with system enhancements, and collaborate with cross-functional teams to improve processes and user experience. This is a great opportunity for someone with Yardi experience who enjoys problem-solving and delivering strong customer support.

Responsibilities

Serve as the primary Tier 1 support resource for Yardi and RentCafe tickets, providing timely, professional responses to end users
Troubleshoot and resolve basic system issues, including navigation, data entry errors, report questions, and standard process inquiries
Escalate complex issues to internal subject matter experts or Yardi support, ensuring clear documentation of troubleshooting steps and issue details
Partner with Yardi corporate support to log, track, and follow up on support cases through resolution
Perform basic system administration tasks
Assist with testing and validation related to system upgrades, patches, and new module implementations
Support new system features and module rollouts by assisting with testing and end-user readiness
Maintain accurate documentation of common issues, resolutions, and support processes
Identify recurring support trends and collaborate with the Training team to:

Provide feedback on user challenges
Support identification of training opportunities and knowledge gaps

Monitor and manage ticket queues to ensure timely resolution and adherence to service expectations
Communicate effectively with users regarding system updates, known issues, and resolution timelines
Contribute to continuous improvement efforts by identifying opportunities to enhance processes or reduce support ticket volume
Perform other duties as assigned

Required Qualifications

1–3 years of hands-on Yardi Voyager experience as an end user or support specialist
Strong customer service mindset with the ability to support non-technical users effectively
Experience working within a ticketing or support system (e.g., Zendesk or similar)
Ability to troubleshoot issues using established processes and documentation
Strong organizational and time management skills, with the ability to prioritize multiple requests effectively
Excellent written and verbal communication skills
Ability to clearly document issues and resolutions
Basic understanding of property management operations, including leasing, rent collections, and maintenance workflows
Ability to collaborate across teams including operations, accounting, training, and IT

Preferred Education and Experience

Experience in multifamily management

Familiarity with

Yardi Voyager modules (leasing, accounting, maintenance, etc.)
RentCafe
Other integrated property management softwares

Experience supporting or assisting with system implementations or upgrades
Familiarity with training programs, SOPs, or knowledge base documentation

Friedman Real Estate is an Equal Opportunity Employer. Applicants are considered regardless of race, color, religion, creed, sex, pregnancy, family responsibility, national origin or ancestry, citizenship, marital status, sexual orientation, transgender status, veteran's status, genetic information, or status as a qualified individual with a disability or any other protected characteristic in accordance with applicable law.
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