Office Manager

Job Details: Level: Experienced, Job Location: LC Anderson Inc - Brighton, MA, Salary Range: $85000.00 - $115000.00Salary, LC Anderson, a FirstCall Group Company

OFFICE MANAGER

Location: Boston, MA

WHO IS FIRSTCALL?

LC Anderson is a commercial HVACR company based in Boston. Founded in 1943, LC Anderson services various customers across the greater Boston area. Founded in 1943, LCA partnered with FirstCall Mechanical in 2025

FirstCall Group is a commercial and industrial HVAC, building controls, electrical, and plumbing services company. We serve commercial and industrial customers, including distribution centers, cold storage facilities, food manufacturing facilities, universities, and other commercial properties. FirstCall has approximately 290 employees and operations across Virginia, Tennessee, North Carolina, South Carolina, Georgia, Florida, and Texas. We are actively growing our operations across the country.

FirstCall not only partners with companies to nurture growth in the market, but also provides equal focus on employee growth and development as well. We believe when YOU succeed, we all succeed, so we strive to be the first call for talented team members who want a career, not just a job.

BENEFITS OVERVIEW

FirstCall Group values our employees' well-being, growth, and success! Employees are offered a robust benefits package, including:

Competitive Weekly Pay

Comprehensive Healthcare Coverage - Medical, Dental, Vision, + More (Includes some 100% Company-paid plans)
Financial Resources - 401(k) Retirement Savings Plan with a 5% match, Life Insurance, Short & Long-Term Disability
Time-Off & Holidays - Up to 4 weeks of Paid Off, 9 Paid Holidays + Veterans Day for Veterans
Career Growth & Development- Company-sponsored education and career advancement programs like the FirstCall Academy, the Learning & Education Assistance Program (LEAP), and the FirstCall Progression Program
Generous Referral Bonus of $2,500 per referral
Role-Specific Perks - Company vehicle or allowance, mobile phone or phone allowance, uniforms, and work boot allowances

POSITION OVERVIEW

We are currently seeking an experienced Office Manager to join the fast-growing LC Anderson team. The ideal candidate will have a can-do attitude and strong problem- solving skills, as well as a high level of customer service. The Office Manager will oversee and manage the branch office, supporting the Branch Leader and all other employees at the branch location.

JOB RESPONSIBILITIES

Capable of working and performing all duties in a private office
Establish and/or maintain systems related to filing, reporting, and database management
Answer multiple incoming phone lines
Maintain and respond to email in a prompt and professional manner
Organize and maintain dispatch routes for technicians
Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies supervisor
Demonstrates accuracy and thoroughness in work performed; looks for ways to promote quality; monitors work to ensure quality
Make independent decisions daily, addressing the best way to handle specific tasks
Must collaborate with support personnel, management, and clients regularly
Overseeing general office operations
Greeting visitors, answering a high volume of incoming phone calls, and delivering world-class service to our customers
Coordinating appointments and meetings and managing staff calendars and schedules
Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity
Coordinating domestic travel, including flight, hotel, and car rental reservations
Purchasing office supplies and equipment and maintaining proper stock levels
Producing reports, composing correspondence, and drafting quotes and new contracts
Creating presentations and other management-level reports
Managing Customer Service Representatives and Dispatcher
Ensure the highest level of internal customer service
Ensure all ticket/jobs are updated and closed properly
Maintain estimating/quoting/service system, BuildOps

ACCOUNTABILITIES

Continual learning and development in the body of knowledge through FirstCall Academy, to ensure we set the bar for skill level in the industry
Elite level of customer service, to ensure we continue to be the FirstCall our customers make for their HVAC & Refrigeration needs

ORGANIZATIONAL ALIGNMENT

The Office Manager will support the entire branch, reporting to the Branch Leader.

Qualifications

3-5+ years of prior office management experience
Systems proficiency and problem-solving
Organization and follow-through
Strong communication and customer service
Knowledge of BuildOps is a plus
Manage sensitive information appropriately and maintain confidentiality
Strong aptitude to work within deadlines
Integrity, honesty, and responsibility with a desire to contribute to a team
Highly organized with attention to details
Experience with Microsoft Office software

BEHAVIORAL PROFILE

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Environmental Requirements

Will be required to work in a field environment, at multiple customer sites on a daily basis.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate a computer keyboard and reach with hands and arms. The employee is frequently required to stand, walk, and sit. The employee is continually required to climb, balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

FirstCall does not accept unsolicited resumes, employment applications or inquiries from recruiters, employment agencies or individual job seekers. Applicants who are selected to proceed to the next stage of FirstCall’s process will be contacted directly by a member of our team. Please note that we are unable to provide individual feedback to all applicants. Applications will stay active in our system for 60 days, and after 60 days applicants will need to reapply for the role.