Venue Supervisor - LyLo Queenstown

Venue Supervisor - LyLo Queenstown | Part-time

About EVT
LyLo Queenstown is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers: each day is a chance to add the wow factor for our customers and continually grow in our own careers.

At LyLo, we keep things easy and fun, whether guests want to lie low or live it up. With premium pods, private ensuite rooms, cool communal spaces and a chill vibe, we're redefining travel for social accommodation. Join our crew and be part of a team that's all about making travel simple, social and seriously memorable.

EVT has an endless range of roles and career paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there are no limits on where your career could take you.

Key Responsibilities

• Design and run engaging guest activities and experiences in the Rooftop hangout on level 4, and offsite where needed, balancing guest enjoyment with commercial goals
• Oversee daily venue operations, including ordering, stock control, reporting and controlling expenses within set targets
• Lead the team by creating rosters, training and developing staff, and completing regular performance reviews
• Ensure all liquor licensing laws, LyLo policies, safety procedures and incident reporting requirements are followed
• Handle guest feedback and complaints with tact, urgency and genuine care, recording and reporting each one
• Work at the front desk for part of each shift to welcome guests and promote Rooftop activities and EVT properties

What You'll Bring

• Experience leading a team in a food and beverage, hospitality or guest activities setting
• A strong understanding of liquor licensing requirements and a commitment to the safe service of alcohol
• The ability to identify, analyse and resolve problems quickly
• A guest focused, people focused approach with clear, caring and professional communication
• Confidence building a sales culture through up-selling and on-selling
• Working knowledge of venue IT systems and comfort learning reception duties
• A willingness to manage change and challenge the norm

How You Work

• Inclusive leader: values diverse perspectives; builds belonging.
• Hands-on and non-hierarchical: leads from the front.
• Growth mindset: learns, shares, and levels up others.
• Resilient and solutions-focused: stays calm, moves fast.

Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels, no ivory towers.

• 50% off dining and stays across EVT hotels, including QT, Rydges, Atura, LyLo and more.
• Seasonal perks at Thredbo.
• Rapid career growth across our hotel and entertainment network.
• Paid parental leave; community and volunteering opportunities.

Apply Now
Join LyLo Queenstown and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

Apply online now and submit your CV. You'll be taken to our secure EVT careers portal (powered by Dayforce), our official system for managing applications across the EVT Group. You'll simply enter your details and answer a few quick screening questions so we can get to know you better.

We welcome applicants from all backgrounds and review applications as they come in, so don't wait! We can't wait to see the places your career will go with EVT.