Please note a requirement for this internship:
Must be currently enrolled in a Bachelor's Degree granting program in Business, Computer Science, Information Technology, Data Analytics, or a related field with an anticipated graduation date no earlier than December 2027.
EA's Fan Care organization exists to help our fans get the most fun from their games. From onboarding new players to getting them back in the game when they have issues, we support fans across their EA experiences and keep them safe online. We value people who bring new ideas and perspectives to make Fan Care a great place to be and be from. We celebrate inclusion. It's just as important for us to create great experiences for our people as for our players. We're looking for people who will show up excited to work and ready for fun.
The Business and Technology Intern will report to the Director, Product Management, Live Fan Care. You will deliver a project focused on identifying and prioritizing opportunities to leverage Artificial Intelligence (AI) across Fan Care to improve fan experiences, advisor effectiveness, and operational efficiency. You will work with cross-functional teams to evaluate potential AI use cases, assess their business value and feasibility, and develop recommendations to inform future AI investments.
Responsibilities:
- You will research and assess potential AI use cases across Live Fan Care, identifying opportunities to improve fan experience, advisor productivity, and operational performance.
- You will collaborate with cross-functional teams to understand business needs, existing AI capabilities, and opportunities for innovation.
- You will develop a prioritization framework to evaluate AI opportunities based on fan value, business impact, technical feasibility, cost, and potential return on investment.
- You will develop and present a recommended shortlist of AI opportunities, including expected benefits, key considerations, and recommendations for future exploration or investment.
Qualifications:
- Currently enrolled in a Bachelor's Degree granting program in Business, Computer Science, Information Technology, Data Analytics, or a related field with an anticipated graduation date no earlier than December 2027.
- Interest in Artificial Intelligence, emerging technologies, and their application to business problems.
- Experience researching, analyzing information, and developing data-informed recommendations.
- Strong communication, problem-solving, and collaboration skills.
Suggested final deliverable: An AI Opportunity Assessment & Prioritization Framework, including an inventory of potential use cases, a weighted evaluation scorecard, and a recommended shortlist of opportunities for Fan Care leadership consideration
