Principal Engineer, Service Delivery

Principal Engineer, Service Delivery 

Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities. 

What you’ll achieve:

As a Principal Engineer in Service Delivery, you’ll design and deliver advanced solutions, automate operations and improve reliability. You will create documentation and handover materials for sustained success.

You will:

• Partner with customers and vendors to identify pain points, resolve issues, improve processes, and enhance service delivery
• Monitor and drive partner performance against key metrics, including timeliness, quality, productivity, inventory control, and customer satisfaction
• Communicate effectively with stakeholders at all levels to maximize the overall customer experience
• Lead continuous process improvement initiatives to increase operational efficiency and optimize vendor performance
• Manage reporting, data exchange, and B2B service support activities in collaboration with customers, partners, and IT teams

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements:

• Supply chain operations expertise with strong knowledge of forward and reverse logistics processes
• Solid understanding of Warehouse Management Systems (WMS), including capabilities and industry best practices
• Proficient in Microsoft Excel, Access, and similar data analysis and reporting tools
• Effective communicator with the ability to collaborate across multiple organizational levels and cross-functional teams
• Excellent customer service skills with a focus on building strong relationships and delivering positive outcomes

Desirable Requirements:

• Typically requires 8+ years of related experience in a professional role with a Bachelor's degree; or 6+ years with a Master's degree; or 3+ years with a PhD; or equivalent experience
• AWS/Azure Associate/Professional; VMware VCP/VCAP; Kubernetes CKA/CKAD