Front Desk Agent
About this role
Front Desk Agent
Company: Del Toro Insurance
Overview
Del Toro Insurance is seeking a professional, welcoming, and organized Front Desk Agent to serve as the first point of contact for clients, visitors, and team members. This role is essential in creating a positive customer experience while supporting daily office operations. The ideal candidate is friendly, detail-oriented, and committed to providing excellent service in a busy office setting.
What You’ll Do
Greet clients and visitors in a courteous, professional, and helpful manner
Answer and direct incoming phone calls to the appropriate team members
Assist clients with general questions and basic information about services
Schedule appointments and help manage the front office calendar
Maintain a clean, organized, and professional reception area
Receive, sort, and distribute mail, deliveries, and office correspondence
Support administrative tasks such as data entry, filing, scanning, and document preparation
Help ensure client records and office documents are handled accurately and confidentially
Coordinate with internal staff to support smooth day-to-day office operations
Address client concerns promptly and escalate issues when needed
What Success Looks Like
Clients feel welcomed, supported, and assisted from the moment they arrive or call
Front desk operations run smoothly and efficiently throughout the day
Appointments, messages, and records are managed accurately
The office maintains a professional and organized appearance
Team members can rely on consistent administrative and customer service support
Required Qualifications
High school diploma or equivalent
Previous experience in a front desk, receptionist, customer service, or administrative support role
Strong verbal and written communication skills
Professional phone etiquette and interpersonal skills
Ability to multitask and stay organized in a client-facing environment
Basic computer proficiency, including email, data entry, and Microsoft Office or similar tools
Strong attention to detail and accuracy
Ability to maintain confidentiality and handle sensitive information with care
Reliable, punctual, and professional in appearance and conduct
Nice to Have
Experience working in an insurance agency or financial services environment
Bilingual skills, especially English and Spanish
Familiarity with appointment scheduling systems or office management software
Experience handling client records or policy-related documentation
Work Environment
Office-based role with regular interaction with clients, visitors, and internal staff
May require sitting, standing, walking, and using standard office equipment throughout the day
Why Join Del Toro Insurance
At Del Toro Insurance, the Front Desk Agent plays an important role in shaping the client experience and supporting the success of the office. This position offers the opportunity to build strong customer service and administrative skills while working as part of a professional, service-focused team.
Company at a glance
Leading company with more than 25 years of experience and leadership in the insurance area. We specialize in writing personal and commercial insurance policies, as well as health, home, business, renters, boats, motorcycles and many others, throughout Florida. We will continue to strive to maintain a high profile of excellence based on the high technical competence of our agents to understand the problem that the client must solve.
Our mission is to provide, with empathy and professionalism, the necessary service so that our clientele remains protected in any circumstance and can have all the required insurance in one place.
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