Desktop Support Analyst

Job Title:           Desktop Support Analyst

Department:      Information Systems

Reports to:        Information Systems Manager 

Pay Grade:        5

Salary:               $52,704

FLSA Status:     Exempt       

Position Summary:

The Desktop Support Analyst’s provides quality support for PC’s, network systems, e-mail, voice and data transmission services for AATC and its affiliated vendors. As a member of our talented team, the Desktop Support Analyst will serve as a cohesive team member who consistently demonstrates high integrity and reliability within a professional environment; maintain IT inventories by updating as needed and properly disposing of equipment; Identify, troubleshoot, research, support and resolve customer IT issues; escalate issues to appropriate technical personnel when necessary.

Work Schedule:

The regular work schedule is Monday through Friday, 4:00AM to 12:30PM, including a 30-minute break.

Responsibilities:

·  Computer Support & Maintenance – Analyze and solve issues utilizing optimal tools

·  Solution Research & Design – Find solutions or develop solutions to each issue utilizing a basic understanding of IT systems

·  Computer/Printer Setup & Installation – Configure new computers/printers/devices, load software, install and update server-based applications

·  End User Interaction – Work with internal users daily for training, support, and assistance related to fixing problems with software, hardware, or AV telecom systems

·  Variety of physical requirements – Lifting from/to floor to different locations from waist high to above head, under desks, cable pull through ceilings, etc.

·  System support for IT infrastructure along with writing accurate documentation

·  Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

·  Work closely with other IT personnel/management maintaining communication in the performance of duties

·  Protects AATC’s value by keeping information confidential

·  Provide full support for Microsoft products and the network environment

·  Provide best effort support for all applications

·  Work on problems of diverse scopes where analysis of data requires an evaluation of identifiable factors

·  Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

·  Provide phone and in-person support to customers for IT related issues

·  Maintain and monitor ink inventory