Customer Coordinator

Job Title:                  Customer Coordinator

Pay Grade:                4

Salary:                       $45,792

Department:             Operations

Reports to:               Operations Supervisor

FLSA Status:           Non-Exempt

Position Summary:

 The Customer Coordinator is responsible for monitoring the condition and use of the Central Passenger Terminal Complex (CPTC) and the overall airport for the purpose of maintaining a comfortable, safe, functional, and healthy environment.

As the first line of defense representing the customer, Customer Coordinator serves an important role in identifying and resolving issues impacting the customer’s experience at Hartsfield Jackson Atlanta International Airport.

Responsibilities:

·  Continuously review the performance of custodial partners to ensure that services rendered meet contract specifications. Notes deficiencies, initiates corrective action, and follows up to ensure that work is promptly performed in a satisfactory manner.

·  Support continuous process improvement by studying processes and procedures to identify causes for non-compliance, communicating findings and ensuring corrective action.

·  Perform assigned Preventative Maintenance checks.

·  Respond to internal/external customer requests through coordination with custodial and maintenance services.

·  Ensure all health, safety and security procedures are adhered to and areas of concern are reported to the appropriate parties in a timely manner.

·  Provide written and verbal reports about service level performance, problem areas and discrepancy updates.