Merchant Operations Executive
About this role
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider.
Supporting Ant International's mission to empower SMEs, EPOS serves as the central hub of its global merchant payment services provider, Antom, delivering integrated O2O digital, payment, and banking solutions to SMEs worldwide—empowering Every Point Of Success in their business growth.
With a growing presence across Southeast Asia, we’re looking for passionate individuals to join our diverse and driven teams. Be part of our journey as we expand to create meaningful, impactful changes for businesses around the world.
Role OverviewWe’re looking for a Merchant Operations Executive to join our team and play a key role in managing and supporting our growing merchant network. If you enjoy working in a fast-paced environment and thrive on solving operational challenges, this role is for you.
What You’ll DoAs the main point of contact for our merchants, you will:
- Manage end-to-end merchant onboarding, including documentation, setup, and training
- Ensure smooth activation and support merchants through their initial journey
- Handle day-to-day merchant inquiries related to transactions, settlements, and system usage
- Monitor merchant performance and activity, and drive reactivation where needed
- Ensure compliance with operational and regulatory requirements
- Troubleshoot issues and coordinate with internal teams (Tech, Finance, Logistics) for resolution
- Continuously identify opportunities to improve processes and merchant experience
- Strong communication and stakeholder management skills
- Detail-oriented with a problem-solving mindset
- Ability to manage multiple tasks in a fast-paced environment
- Experience in operations, customer support, or payments/POS is a plus
- Comfortable working with data and tracking performance metrics
- Experience in onboarding merchant
Company at a glance
Ant International’s Antom is a leading provider of payment processing services to merchants worldwide. Antom provides one-stop, vertical-specific digital payment solutions to meet the payment needs for merchants of all sizes. Antom currently supports merchants in over 40 countries, including, amongst others, the Chinese mainland, Hong Kong SAR, Japan, Thailand, Malaysia, Indonesia, Philippines, Vietnam, Singapore, United States, United Kingdom and the EU countries, and offers over 250 payment methods globally.
Antom also provides digital marketing solutions, A+ rewards, which is a flexible marketing mini program/SDK built into e-wallets and payment apps that connects and boosts interactions between brands and customers, helping global merchants to distribute a wide range of discounts to users of different digital payment platforms, helping them to acquire and retain consumers.
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