Merchant Operations Executive
About this role
About us:
Backed by Ant International (a global leader in digital payments, digitisation, and financial technology solutions), EPOS is a leading Point-of-Sale (POS) digital solutions provider headquartered in Singapore. Supporting and empowering Every Point Of Success, we help SMEs grow digitally with confidence through our innovative POS solutions and business tools.
With a growing presence across Southeast Asia, we are looking for passionate individuals to join our diverse and driven team in Malaysia. Be part of our exciting journey as we continue expanding and creating meaningful, impactful changes for businesses across the region.
What will you be doing?
- Support and complete merchant onboarding by conducting KYC processes within SLA targets.
- Ensures payment methods are set up for merchants through backend systems.
- Ensures accurate data entry handling and collection of documentations from merchants.
- Ensure processes are compliant and consistent with SOPs.
- Escalate issues or delays to relevant stakeholders.
- Coordinate with merchants to conduct verification processes via phone or email.
- Keep internal trackers and instinctly followup on all pending cases.
- Strong communication skills in English (additional languages are a bonus).
- 1-2 years experience in operations, particularly in onboarding and KYC procedures.
- Ability to manage multiple tasks in a growing fast-paced environment.
- Comfortable in communicating with merchants and provide guidance for verifications.
- Detailed-oriented, quick learner, with strong execution; able to meet SLA targets.
- š± Stay Powered Up: Company mobile phone provided
- š Flexi Benefit Allowances
- š Birthday gift
- š„ Medical Insurance
Company at a glance
Ant Internationalās Antom is a leading provider of payment processing services to merchants worldwide. Antom provides one-stop, vertical-specific digital payment solutions to meet the payment needs for merchants of all sizes. Antom currently supports merchants in over 40 countries, including, amongst others, the Chinese mainland, Hong Kong SAR, Japan, Thailand, Malaysia, Indonesia, Philippines, Vietnam, Singapore, United States, United Kingdom and the EU countries, and offers over 250 payment methods globally.
Antom also provides digital marketing solutions, A+ rewards, which is a flexible marketing mini program/SDK built into e-wallets and payment apps that connects and boosts interactions between brands and customers, helping global merchants to distribute a wide range of discounts to users of different digital payment platforms, helping them to acquire and retain consumers.
Top Benefits
- Company mobile phone
- Flexi benefit allowances
- Birthday gift
- Medical insurance
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