About this role
Aircall is a unicorn AI-powered communications platform transforming how teams win with customers.
For over a decade, we’ve believed voice builds the strongest business relationships. We bring voice, SMS, WhatsApp, and 250+ integrations together on one seamless workspace—so every customer conversation drives revenue, resolves issues faster, and builds trust. Our AI Voice Agents handle routine interactions while your team leads the conversations that matter most. Used by 24,000+ businesses worldwide.
We’re 600+ people from 40+ nationalities across Paris, London, Madrid, Berlin, New York, San Francisco, Seattle, Sydney, and Mexico City. We’re ambitious, product-driven, and execution-focused—built for visible impact, fast decisions, and real growth.
Come join us!
We are recruiting a Customer Success Manager Intern.
This position is based in our Paris office, and will start in November 2026. Duration will be 6 months.
Key Responsibilities:
- Play a key role in supporting our rapidly growing client base, helping them grow their businesses with Aircall.
- Act as the main point of contact for our global customers in the long-tail segment.
- Handle client tickets, answering questions and requests efficiently, and route them to the appropriate self-serve resource or team.
- Support the Customer Success team by handling inbound calls and collaborating with other teams across the company to resolve customer requests in a timely manner.
- Identify cross-sell and upsell opportunities, and apply retention tactics to grow and nurture a portfolio of customers.
- Partner with the Digital CS team to benchmark, evaluate, and operationalize process optimization opportunities, including AI tools.
Qualifications:
- Excellent verbal and written communication skills.
- Fluent English & French (Spanish, or German is a plus).
- Genuine passion for consistently delivering an excellent customer experience.
- Comfortable managing multiple tasks and issues in a fast-paced environment.
- Student in Master degree
Why join us?
🚀 Key moment to join Aircall in terms of growth and opportunities
💆♀️ Our people matter, work-life balance is important at Aircall
📚 Fast-learning environment, entrepreneurial and strong team spirit
🌍 45+ Nationalities: cosmopolite & multi-cultural mindset
💶 Competitive salary package & benefits
DE&I Statement:
At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.
We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.
We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.
Want to know more about candidate privacy? Find our Candidate Privacy Notice here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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