Head of Workplace Operations (m/f/d)

As Head of Workplace Operations (m/f/d), you own the on-the-ground experience of our sites, from the moment someone walks through the front door to the way the building runs behind the scenes. You lead 2 teams at our German HQ: Front Desk & Hospitality and Facility Management. Furthermore you carry responsibility across multiple sites. Beyond your own locations, you give guidance and "handrails" to national and international subsidiaries, so that all sites share a consistent image and common standards. You report to the Director People & Talent, and work in close collaboration with the internal global Real Estate Expansion team to turn group-wide standards into reliable execution everywhere Agile Robots operates.

Your Responsibilities: 

Lead the team

• Lead, coach and develop the Front Desk & Hospitality and Facility Management Team Leads and their teams (approx. 13 people combined)
• Build out the team as the function grows across sites
• Be the first point of escalation for workplace incidents and operational issues

Oversee Front Desk & Hospitality

• Set standards and quality expectations for reception, guest services, catering, amenities, and travel bookings
• Ensure consistent delivery across 7+ German sites

Oversee Facility Management

• Own accountability for safety & emergency management, office infrastructure, sustainability & energy management, car fleet, company apartments, maintenance & repairs, move managament, and vendor relationships
• Ensure consistent standards and quality across 7+ German sites

Lead across multiple sites

• Take operational responsibility for workplace services across 7+ sites in Germany from offices to R&D Labs and production sites
• Give guidance and "handrails" to national and international subsidiaries, so that front desk, facility and workplace services follow a consistent image and shared standards group-wide
• Act as the standards and quality reference point that subsidiary teams can turn to for workplace and facility topics

Partner across the organization

• Work hand in hand with the Real Estate Expansion Team to translate global Real Estate strategy and expansion decisions into consistent execution across sites and subsidiaries.
• Work with People & Talent on workplace-related aspects of the employee experience.

Your Profile:

• Min. 3 years of experience in managing Team Leads or managers (not individual contributors)
• Min. 7 years of experience in facility and office management 
• Experience setting or rolling out standards, guidelines or governance frameworks across a multi-site or multi-entity organization
• Experience with vendor management and budget or cost control
• English and German working proficiency
• Willingness to travel to other sites and subsidiaries (currently mostly within southern Bavaria); in this context driver’s license
• Comfortable operating in a fast-growing, international robotics and technology environment
• A hands-on, service-oriented mindset paired with structured, process-driven execution