Senior Customer Development Representative

Job Title: Senior Customer Development Representative

Location(s): Milpitas, CA

Compensation: $75,000-$80,500

 

Advantech's Customer Development Team (CDT) is seeking a Senior Customer Development Representative to join the Sales Support team and own complex, high-priority accounts and prospecting campaigns from end to end. This senior individual contributor models best practices with CRM and prospecting tools, mentors junior representatives, and owns the SOPs, outreach standards, and quality benchmarks for the team. The role has no formal people-management responsibilities. The ideal candidate combines deep prospecting expertise with strong reporting skills and a passion for raising the team's performance.

Responsibilities:

• Own complex, high-priority accounts and prospecting campaigns end to end, from targeting and outreach through qualification and handoff to sales.

• Model best practices for the team with an advanced command of Salesforce, sales engagement, and prospecting tools.

• Coach junior representatives and support onboarding without formal reporting authority.

• Maintain Sales Support SOPs, outreach standards, and quality benchmarks, and keep SharePoint documentation current.

• Review opportunity (OPP) quality and handoff notes against team standards, and share feedback with representatives.

• Track personal and campaign KPIs and surface performance insights to the Supervisor.

• Liaise with Regional Sales, Product Marketing, Operations, and the other CDT teams on handoffs and escalations.

• Identify process and tooling improvements and help test and roll them out.

Qualifications:

• Bachelor's degree Preferred or equivalent combination of education and relevant professional experience.

• 6+ years of relevant experience in outbound prospecting, inside sales, sales development, or lead generation.

• Advanced proficiency with Salesforce CRM and sales engagement platforms.

• Demonstrated experience independently managing complex accounts and prospecting campaigns.

• Experience mentoring or coaching other representatives.

• Experience creating and maintaining SOPs, playbooks, or quality standards.

• Strong analytical and reporting skills, with advanced proficiency in Excel and PowerPoint.

• B2B experience in embedded computing, industrial automation, or IoT preferred.

Founded in 1983, Advantech is a leader in providing trusted innovative embedded and automation products and solutions. Advantech offers comprehensive system integration, hardware, software, customer-centric design services, and global logistics support; all backed by industry-leading front and back-office e-business solutions. Advantech has always been an innovator in the development and manufacture of high-quality, high-performance computing platforms.

 

We cooperate closely with our partners to help provide complete solutions for a wide array of applications across a diverse range of industries. To realize our corporate vision of Enabling an Intelligent Planet, Advantech will continue collaborating and partnering for Smart city & IoT Solutions.

 

Advantech is an authorized alliance partner of both Intel® and Microsoft®. Our customers will find the technologies we use inside our products to be widely compatible with other products in the global marketplace. In 2018 and 2019, Interbrand, the world-renowned brand consulting firm, once again recognized Advantech efforts to build a trusted, global brand; it also symbolizes a promise we gave to our business partners, which was to do our best to keep building a trustworthy brand that is recognized everywhere in the world. Advantech was selected as Interbrand’s #5 best Taiwan Global Brand in 2018.

 

To conform to U.S. Government export regulations (ITAR), applicant must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8. U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. More information can be found at https://www.pmddtc.state.gov/regulations_laws/itar.html