We're on a mission to deploy conversational AI agents to drive business outcomes. Customer conversations are the backbone of every business. Conduit turns them into an engine to optimize conversions, revenue, and cost savings. We're starting with housing and hospitality, where communication is the o...
About Conduit
We're on a mission to deploy conversational AI agents to drive business outcomes. Customer conversations are the backbone of every business. Conduit turns them into an engine to optimize conversions, revenue, and cost savings. We're starting with housing and hospitality, where communication is the operation. Leasing, onboarding, scheduling, retention—it all runs on conversations. Conduit handles text and voice conversations with AI agents that perform like your best employee, but faster, more intelligent, and always on, while knowing exactly when to bring in a human.
About Conduit
Conduit is the platform for building conversational AI agents focused on hospitality. Our AI agents automate inbound and outbound conversational workflows for to increase conversions, reduce costs, and improve customer satisfaction.
Our Mission
To maximize conversational automation for high touch businesses.
What makes Conduit unique
We're an AI native help desk, not just a headless plugin. We’ve built inbox that human agents use every day. Our inbox was carefully designed to help teams increase automation over time. Our users operate alongside AI, then automate themselves. At Conduit we believe that automation is a continuous journey, and that requires teaching and managing your AI teammates. Our agent hub helps teams add SOPs, review suggestions, manage their knowledge base, and build complex workflows.
Omnichannel conversations are fully threaded. We operate on a contact-based model (vs ticket-based). Context across calls, SMS, email, web chat, maintained in one coherent thread for humans and AI agents.
Run reactive and proactive automation. Customer service teams can go beyond customer and trigger event-driven workflows from native app events and common integrations.
Workflows as tools. AI agents can use Zapier/n8n-style workflow automations to take action and achieve outcomes, for example: assign maintenance, text the vendor, confirm back to the resident, and close the loop.
Synchronous and asynchronous. Instant chat at the right time and flexible multi-step follow-ups when it’s needed.