Quinte West, Ontario, Canada · On-site
$28/hr–$42/hr
Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by invest…
Skills: Tier 1 IT Support, Troubleshooting, macOS, Windows, Google Workspace
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Provide front-line Tier 1 technical support for local staff and field technicians, managing tickets via Jira Service Management. Handle new hire onboarding, hardware setup, and provide on-site support and inventory management at local brand offices.
Requires 2+ years of Tier 1 IT support experience with proficiency in macOS, Windows, and communication platforms like Google Workspace. Candidates should have basic exposure to MDM tools, SSO concepts, and network infrastructure.
Zephyr is a growing platform of local brands in the residential home services industry, spanning HVAC, plumbing, and electrical trades. Our mission is to perfect the home services experience from the inside out—by investing in our technicians, supporting local leadership, and equipping our teams with the tools and resources to deliver trusted service in every home we enter.
We operate in multiple markets across the country, combining the local trust and expertise of each brand with centralized support across marketing, technology, operations, and finance. At Zephyr, we move with purpose—bold in our pursuit of excellence, grounded in transparency, and unified by our commitment to customers, teams, and community.
As an IT Specialist, Local Brand (Contract), you will provide essential technical support directly to local service teams, ensuring they have the functional technology required for daily operations. In this Tier 1 role, you will focus on a foundational understanding of our systems to support local staff and field technicians. You will report to the Director of IT and be primarily based on-site at a local brand office to provide immediate assistance.
This is an independent contractor/contract position and is not eligible for Zephyr employee benefits, including medical, dental, vision, 401(k), paid time off, paid holidays, disability insurance, life insurance, parental leave, or other employee benefit programs.
Zephyr is proud to be an equal opportunity organization. We provide equal opportunities to qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other status protected by applicable law.
The hourly pay range for this contract position is $28-$42 per hour, depending on experience, skills, and qualifications. This is a contract position with hourly compensation only.
Perfecting the home services experience
Zephyr is the first technology-forward, home-services platform designed to champion and empower trade technicians to better serve homeowners. We are dedicated to perfecting the home services experience from the inside out, by bringing together local HVAC, plumbing and electrical businesses and supporting them with superior operational processes, technology, and talent development. If you're interested in joining our team, check out our open roles here: https://boards.greenhouse.io/nohozephyrinc
Offices: New York, New York, US · Los Angeles, CA, US · Houston, TX, US · Austin, TX, US · Gaithersburg, MD, US
Perfecting the home services experience
Zephyr is the first technology-forward, home-services platform designed to champion and empower trade technicians to better serve homeowners. We are dedicated to perfecting the home services experience from the inside out, by bringing together local HVAC, plumbing and electrical businesses and supporting them with superior operational processes, technology, and talent development. If you're interested in joining our team, check out our open roles here: https://boards.greenhouse.io/nohozephyrinc
Offices: New York, New York, US · Los Angeles, CA, US · Houston, TX, US · Austin, TX, US · Gaithersburg, MD, US
