Jobs at WindshieldHUB.com (Now Hiring) — 4 open

WindshieldHUB.com

Customer Retention & Cancellation Specialist

Cuenca, Castile-La Mancha, Spain · On-site

Mid level

About WindshieldHUB WindshieldHUB is a fast-growing nationwide auto glass company serving customers in 100+ cities across the United States. We combine outstanding customer service with technology to make scheduling auto…

Skills: Customer Retention, Objection Handling, Negotiation, Fluent English, Active Listening

WindshieldHUB.com

Customer Retention & Cancellation Specialist

Perímetro Urbano Barranquilla, Atlántico, Colombia · Remote Solely

Mid level

About WindshieldHUB WindshieldHUB is a fast-growing nationwide auto glass company serving customers in more than 100 cities across the United States. We combine outstanding customer service with technology to make schedu…

Skills: Customer Retention, Objection Handling, Negotiation, Active Listening, Conflict Resolution

WindshieldHUB.com

Customer Retention & Cancellation Specialist

Perímetro Urbano Medellín, Antioquia, Colombia · Remote Solely

Mid level

About WindshieldHUB WindshieldHUB is a fast-growing nationwide auto glass company serving customers in more than 100 cities across the United States. We combine outstanding customer service with technology to make schedu…

Skills: Customer Retention, Objection Handling, Negotiation, Active Listening, Conflict Resolution

WindshieldHUB.com

Auto Glass Master Technician – Mobile (San Antonio, TX)

San Antonio, Texas, United States · On-site

$25/hr–$30/hr

Senior

San Antonio, TX | Full-Time | $25–$30/hr + Weekly Bonus | Branded Van + Tools Provided At WindshieldHUB, we don’t just fix glass — we set the standard for modern auto glass service. We’ve helped over 1 million driver…

Skills: Auto Glass Replacement, ADAS Calibration, Side Glass Installation, Back Window Installation, Regulator Repair

Customer Retention & Cancellation Specialist

WindshieldHUB.com

Cuenca, Castile-La Mancha, Spain • On-site

Mid level

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Full-time
Competitive salary, Performance incentives, Professional and growth-focused work environment, Training and opportunities for advancement
Posted 19d ago
Apply by Oct 22
~40 hrs/week

Responsibilities

The specialist is responsible for contacting customers who wish to cancel services to identify reasons and resolve concerns to retain the order. They must document all interactions in the CRM and collaborate with other departments to reduce cancellation trends.

Requirements

Candidates must have at least 2 years of experience in customer service, retention, or sales and be fluent in English. Strong skills in negotiation, objection handling, and the ability to remain professional with dissatisfied customers are required.

Full job description

About WindshieldHUB

WindshieldHUB is a fast-growing nationwide auto glass company serving customers in 100+ cities across the United States.

We combine outstanding customer service with technology to make scheduling auto glass replacement and repair simple, fast, and convenient.

Our team is built around high standards, accountability, strong communication, teamwork, and continuous improvement. As we continue expanding our operations, we are looking for talented professionals in Cuenca who want to grow with an international company.

About the Role

We are looking for a highly motivated Customer Retention & Cancellation Specialist to join our Cuenca team.

This is not a traditional customer service position.

Your primary responsibility will be to work directly with customers who are considering canceling their scheduled auto glass service, understand the reason behind the cancellation, resolve concerns when possible, and retain/save the order while maintaining an excellent customer experience.

The ideal candidate is confident, persuasive, fluent in English, comfortable handling objections, and able to take ownership of difficult customer conversations.

You should know how to listen carefully, identify the customer's real concern, present solutions, negotiate when appropriate, rebuild confidence, and turn a potential cancellation into a successful completed service.

What We're Looking For

Minimum 2 years of experience in Customer Service, Retention, Sales, Collections, Call Center Operations, or a similar customer-facing role.
Fluent English is required — both spoken and written.

Candidates should also demonstrate:

Strong sales, retention, negotiation, and objection-handling skills
Excellent verbal communication and active-listening skills
Confidence handling frustrated or dissatisfied customers
Ability to remain professional and composed during difficult conversations
Strong problem-solving and decision-making abilities
Ability to build trust quickly with customers
A results-driven and accountable mindset
Strong organizational and follow-up skills
Ability to work effectively in a high-energy, fast-paced environment
Strong teamwork and communication with other departments
Experience using CRM, call center, or sales software is a plus

Key Responsibilities

Contact customers who request to cancel their scheduled service and identify the true reason for the cancellation
Make every reasonable effort to retain and save the customer's order
Handle customer objections professionally and provide appropriate solutions
Build customer confidence by clearly explaining service options, scheduling alternatives, and next steps
Work with Dispatch, Customer Service, and other departments to resolve issues that could cause a customer to cancel
Follow up with customers when additional information or action is required
Document all customer conversations, cancellation reasons, save attempts, and outcomes accurately in the CRM
Identify recurring cancellation trends and communicate them to management
Maintain a positive and professional customer experience even when an order cannot be saved
Meet individual and team performance goals related to customer retention, saved orders, follow-up, and service quality
Follow WindshieldHUB policies and procedures while using good judgment to resolve customer concerns
Take ownership of assigned cases from initial contact through final resolution

What Success Looks Like

A successful Customer Retention & Cancellation Specialist does more than process cancellations.

You will be expected to:

Understand why the customer wants to cancel.
Find a solution whenever possible.
Protect the customer relationship.
Save qualified orders.
Document everything correctly.

Help WindshieldHUB identify and reduce the reasons customers cancel.

Why Join WindshieldHUB?

Full-time position at our Cuenca office
Competitive salary and performance incentives
Opportunity to work directly with customers throughout the United States
Professional and growth-focused work environment
Training and opportunities for advancement
Work with an international company serving 100+ U.S. cities
Be part of a team where performance, ideas, and results are recognized

Apply Now

If you have at least 2 years of customer service, retention, or sales experience, speak fluent English, and are confident handling objections and difficult customer conversations, we want to hear from you.

We are looking for people who are not afraid to take ownership, solve problems, and turn a customer who wants to cancel into a customer who is confident about moving forward with WindshieldHUB.

Related keywords

Customer RetentionCancellation ManagementAuto Glass IndustryCRMCall Center OperationsObjection HandlingCustomer ExperienceNegotiationSalesCollectionsCuencaInternational Company

About WindshieldHUB.com

LinkedIn Visit site

Your Local Source For Auto Glass Replacement

Industry: Automotive
Company size: 201-500 employees
Founded: 2014
Headquarters: New York, NY
LinkedIn followers: 22,074

Founded in 2014 by our CEO, Joe Jaramillo, WindshieldHUB is a leading provider of high-quality windshield repair and replacement services. We are headquartered in New York City and have established a significant global presence with physical offices in Ecuador and the Philippines. Our workforce comprises over 250 dedicated employees in the United States and abroad, ensuring our customers receive professional and timely service wherever they may be. At WindshieldHUB, we are dedicated to bringing convenience, quality, and efficiency to the automotive glass industry. Our comprehensive services range from in-shop repairs to a fully mobile service, providing our customers the flexibility to have their windshields serviced at a location of their convenience. We harness the power of technology to enhance the customer experience significantly. Our proprietary online system provides instant quotes and real-time availability checks, and the booking process is quick, efficient, and available 24/7, seven days a week, via phone or online. This technology-driven approach allows us to serve our customers promptly, ensuring a swift return to the road. As part of our commitment to sustainability, we strive to reduce our environmental footprint. This includes practices like recycling windshields and using eco-friendly materials in our operations. Join us as we continue to redefine standards in the automotive glass industry. Specialties: 1. Windshield Repair 2. Windshield Replacement 3. Mobile Services 4. 24/7 Online Instant Quotes and Scheduling 5. Sustainability in the Automotive Glass Industry

Offices: 295 Madison Ave, 12th floor, New York, NY 10017, US

Windshield Replacement and All Around Glass ReplacementSmall and Medium BusinessesAutomotiveCustomer Service

View all jobs at WindshieldHUB.com

About WindshieldHUB.com

LinkedIn Visit site

Your Local Source For Auto Glass Replacement

Industry: Automotive
Company size: 201-500 employees
Founded: 2014
Headquarters: New York, NY
LinkedIn followers: 22,074

Founded in 2014 by our CEO, Joe Jaramillo, WindshieldHUB is a leading provider of high-quality windshield repair and replacement services. We are headquartered in New York City and have established a significant global presence with physical offices in Ecuador and the Philippines. Our workforce comprises over 250 dedicated employees in the United States and abroad, ensuring our customers receive professional and timely service wherever they may be. At WindshieldHUB, we are dedicated to bringing convenience, quality, and efficiency to the automotive glass industry. Our comprehensive services range from in-shop repairs to a fully mobile service, providing our customers the flexibility to have their windshields serviced at a location of their convenience. We harness the power of technology to enhance the customer experience significantly. Our proprietary online system provides instant quotes and real-time availability checks, and the booking process is quick, efficient, and available 24/7, seven days a week, via phone or online. This technology-driven approach allows us to serve our customers promptly, ensuring a swift return to the road. As part of our commitment to sustainability, we strive to reduce our environmental footprint. This includes practices like recycling windshields and using eco-friendly materials in our operations. Join us as we continue to redefine standards in the automotive glass industry. Specialties: 1. Windshield Repair 2. Windshield Replacement 3. Mobile Services 4. 24/7 Online Instant Quotes and Scheduling 5. Sustainability in the Automotive Glass Industry

Offices: 295 Madison Ave, 12th floor, New York, NY 10017, US

Windshield Replacement and All Around Glass ReplacementSmall and Medium BusinessesAutomotiveCustomer Service

View all jobs at WindshieldHUB.com

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